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Hassett Ace Hardware

  1. Palo Alto
  2. Palo Alto Hardware Store

Reviews, get directions and information for Hassett Ace Hardware

Hassett Ace Hardware
"PROUDLY FAMILY OWNED SINCE 1957.Hassett Hardware has been the most helpful hardware store in the neighborhood for over 60 years. Our customers keep coming back because they know we care about their homes and their communities – because they’re our homes and communities too.Our Mission is to provide the best customer service and product selection for the communities we serve, by empowering our family of associates to make it right for every customer, every time."
Address: 875 Alma St, Palo Alto 94301
Phone: +16503277222
State: CA
City: Palo Alto
Street Number: 875 Alma St
Zip Code: 94301-2404
categories: hardware store


Opening Hours

Monday: 08:00 - 18:00
Tuesday: 07:30 - 20:00
Wednesday: 07:30 - 20:00
Thursday: 07:30 - 20:00
Friday: 07:30 - 20:00
Saturday: 07:30 - 20:00
Sunday: 08:00 - 19:00

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Reviews
The manager was very patient while helping me. I went to this hardware store with a unique plumbing challenge. Needed hardware and water supply tubing for a commercial ice maker. The existing fittings were male compression. Super patient, excellent customer service, and went way beyond reasonable expectations helping me find what I needed.
The variety is little more constrained because this Ace hardware shop is a little smaller than most of its competitors, even if it has most of the products a homeowner could require. The fact that it typically has what I need makes it a business I frequent despite this The staff is highly approachable, polite, and helpful. Bike racks are just in front of the business, and parking has never been an issue.
Handled some STIHL warranty business here and Alexander was amazing. Went the extra mile. This will be my go-to hardware store going forward.
Really nice staff! We found everything what we want.
It has a very good selection and the staff is very nice and helpful.
Always loved this place. Miss Larry the owner, nevertheless, great folks there.
Good small, local shop. Friendly staff. Very limited selection of good quality items. They can do very basic house key copies, any other key car, old door they will likely struggle. I live around the corner and they'll meet my hardware needs about half the time.
Outstanding ! The staff is very friendly and glad to help and answer any questions store abundantly stocked Dynamite location to get anything you want whether a little tiny bolt or screw, major home repair needs , or even hobby metals ! The Place to go !
This Ace hardware store is a bit smaller than most of its counterparts, so while it has most items a homeowner might need, the selection is a little more limited. Nevertheless, it's a store I frequent often because it carries what I need most of the time anyway. The employees are very helpful, friendly and accessible. Parking has never been a problem, and there are bike racks located directly in front of the store.
The location of this place makes the store a bit of a monopoly for most of Palo alto, Stanford, and surrounding communities, or at least for those of us whose main transportation is not a car. This factor magnifies any of the customer-unfriendly decisions and policies this store may take, and not price matching their own online listings is one of these decisions. I headed to the store to buy a specific item that they had in stock at a slightly higher price than Home Depot. I chose to ride my scooter instead of driving my car to the slightly farther away Home Depot, because environment. However, when I got to Ace, I saw that their in-store price was higher than online, and quite a bit more expensive than the Home Depot listing. I asked the staff to price match their own website, but they refused. Which made me order the item I needed online just to pick it up right back there a few minutes later. Such an asinine rule serves only to be inconvenient for the customer, and doesn't save anybody any money or time. Get better, Ace.
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