Health First Cancer Institute

My mom entered the hospital from her nursing home on a Friday afternoon. Found out through the emergency room visit and hospital admittance, that she had kidney stones, one damaged and non-functioning, kidney and a massive cyst on her ovary and was in need of a hysterectomy. After assessing my mother in her hospital room, Dr. Menderes personally called me and went through her assessment of my mother’s records, physical state and complications. Slowly, clearly and with compassion, she described her expertise, what procedure my mom would need done, why, when, and how she did it all in terms a lay person could understand. I never felt rushed or dismissed or that any question. I asked was ridiculous.I felt at ease and comfortable with this doctor and the decision we made for our mother at 81 years old. Post surgery Dr. Menderes counseled with my brother and I in a private room regarding what happened during the surgery, the outcome, and the future care my mother would need. She is patient professional, prepared and leaves no question unanswered. Doctor Menderes tells you to call if you have any other concerns that come to mind. I have never met a more proficient and professional doctor with such a mild manner and we are thankful for the care she gave our mother .

I am going thru Chemo at this center and I have never been treated with so much respect and kindness ever. The Dr‘s and staff are amazing. Thank you all.

Dr. Neel was very kind and knowledgeable but his team not everyone made everything overly difficult. Every time I needed to setup and appointment or request documentation their staff acted as if I were being bothersome. Mixed experiences throughout my chemo there but mostly negative customer service experiences.

I saw the practitioner for Dr. Bamalaski Merryl. She is unprofessional, zero compassion, does not listen to you, and has the worst bedside manner of anyone in practice that I have been to. I have seen a tremendous amount of doctors as anyone does as a cancer patient and she is the worst. She interrogating me in the exam room about my life, she literally gave me a 2 second exam. I am sure she was not able to recognize any possible reoccurrence in that little of time. She was so rude that I got up and left during the exam. I will not be coming back to this institute. Dr. Bomalaski was amazing, I am sad I did not get to see him today. he should do himself a favor and teach her how to have compassion with his patients before she runs the rest off. How extremely unfortunate.

Today, my 92-year old father had an appointment with a interim Doctor name Dr. Taha. I am my father's POA since he cannot make decisions for himself. Long story short, since Dr. Vinarsky is no longer there we miss him my dad's protocol has been changed two times by two different doctors without my consent. I was trying to explain this to Dr. Taha, but he was so rude and was not listening to my request. He just left the room and slammed the door behind him, leaving us with no resolution to the issue. Very, Very, Very unprofessional. If there is unrest within Health First, that should not interfere with patient care. If I had the option to leave no stars, I would.

Saw a video on tiktok. There was one male nurse who threaten to throw a older gentlemen out for standing up for what was right! The mans behavior was appalling but so was the nurse who threaten to throw the older man out.

Have cancer. Need help. Staff couldn't even be bothered to help with direction or information; hung up on me, redirected phone call to voice mail twice and I'm not even a patient yet. Operator terribly unprofessional. Titusville new patient intake "Pam," terribly rude and unprofessional. Gotta try and find help elsewhere. Doesn't seem as if Health First can provide health care...

Nicest staff. My fiancé was horribly sick he went 5 months without his treatment they got him in and got his treatments started and he’s been so much better.

Video circulating showing your staff allowing abuse to employees and berating patients. Not a good look.

Mostly nice people, some could care less and it’s easy to tell.