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Hertz Rent A Car

  1. Bossier City
  2. Bossier City Car Rental

Reviews, get directions and information for Hertz Rent A Car

Hertz Rent A Car
"Welcome to Hertz Car Rental - Bossier City - Airline Drive HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more.Bienvenido a Hertz Alquiler De Coches - Bossier City - Airline Drive HLE. Selecciona esta localización para comenzar tu experiencia de alquiler de coches, o elige entre miles de otras ubicaciones, cada una con una amplia variedad de vehículos para que elijas el que necesites en cada momento, incluido coches de lujo y deportivos, SUV, coches eléctricos EV, furgonetas, camiones y muchos más."
Address: 1701 Old Minden Rd, Bossier City 71111
Phone: (318) 742-1735
State: LA
City: Bossier City
Street Number: 1701 Old Minden Rd
Zip Code: 71111
categories: car rental


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Reviews
If ZERO stars was an option, that is definitely what I would have chosen. I made my reservation two weeks in advance and my husband called the day before to inquire as to whether or not a car would be available. We arrived thirty minutes before our arrival time and they told us it would be an additional two hours before a car “may” be available. To say I’m livid would be an understatement. I do not understand how this establishment is still in business. PLEASE take your business elsewhere! I was able to go to a nearby competitor and get a rental vehicle in a timely manner.
Is 0 stars an option? Absolutely the worst experience. We dealt with the worst customer service and frustrating rental experience. We booked our rental out of Bossier City. Prior to the day of pick up I received an obscure, unclear message that apologized for any inconvenience but didn’t explicitly state that they didn’t have a vehicle. I text and called the number that text me without success. I called the location and was eventually connected to a team member not on location that stated they had a vehicle available for us. Upon arrival to the Bossier location where we scheduled pick up there was a sign in the door stating they were running out of the Shreveport. We called the number provided and no one answered. We drove to the other location at which point the team member informed us that they did not have a vehicle for us. She slowly walked by us several times, seemingly wandering aimlessly before she eventually told us that we shouldn’t have come in until she let us know that she had a vehicle for us because of the unclear text message she sent. She said they would be sending someone out to the airport location in an hour or we could drive there ourselves. We had to drive to a THIRD location. They were able to accommodate our reservation with additional fees for renting from an airport. We waited as we were told the vehicle was being cleaned; it was not cleaned and had food and garbage all over the vehicle. We were told the gas tank was full; it was not. This was massively inconvenient; we wasted a vast amount of time, mileage and gas; we dealt with rude unsympathetic staff; we were over 2 hours delayed leaving and we incurred extra costs added to our rental. This was absolutely unacceptable and terrible customer care.
I SHOULD HAVE LISTENED TO THE OTHER REVIEWS. This location is just not ran correctly, not enough staff in guy doing it all by himself, not enough vehicles at this location. I booked my reservation and even called to make sure they was going to have one and look what happens the day of delivery they had to go and get one. The one they brought me ha d tires and a nail in one. Then after inshowed them they eventually got me a new one 3 and a half hours later. This is the reason I gave the second sta, also the guy was great. They had him opening and closing with no break and he was the only person working at this location.
What people have said about making a reservation, then getting a call a day later saying their won’t be any cars available is true. The staff member did say they tried calling other places who also didn’t have availability and also mentioned she couldn’t answer as to why the site would let you book it if there’s no cars. I would recommend going to an airport location as the car turnover is higher and I was able to get a reservation that resulted in me getting a car. This location and the website almost cost me an unnecessary $90 for putting faith in the reservation would be honored rather than buying a plane ticket Sooner had I not relied on them.. **edit** The owner's response shows how out of touch they are... 2 Star review isn't really a 5 star review.
Awful customer service and courtesy. We planned a trip for our family and rented/reservations a car in advance. This location waited until the day before to call me and only called One time because my voice-mail was full. I had to call around town and locate a car with another company because of this inconvenience. I feel like the employees at this location should show a little more compassion when they make a mistake. I will not be renting from thus location ever again.
I called on a Friday to reserve a car with Hertz car rental office in Bossier City on Airline drive for a one-way trip to DFW. When I showed up to pick it up on Monday morning they didn't have the car and had no interest in helping me find another one. The manager admitted she had seen my reservation on Friday and knew at the time she wouldn't have a car for me, but was too lazy to bother letting me know in advance. Worst customer service experience ever.
Had a reservation for a rental car. Drove from Minden, LA 30 miles to be told they had no cars to rent. Thanks for the phone call/email/text letting me know this before I wasted my gas
Don’t even bother with this location. I reserved and booked a rental in advance, and they had no car for me to use at all.
The service was great. He was personable and knowledgeable about all aspects of the rental.
Ridiculous and horrible service. Didn’t hold up my reservation. Made me pay $200 for a smaller car because they had no others.
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