hhgregg

I have mixed feelings. I agree with some that the service l received at the store was first rate. They helped me with a defective LG TV and made it right. I also purchased an LG side by side refrigerator that was a floor model. The sales person that sold it to me was quick to point out it had a small dent. However when it was delivered there was another dent in it. I had to do battle with the Aurora DC but was able to negotiate a better price and have been pleased with the unit. Bought a dish washer from them and it was fine as I took it home from the store as I did the TV and other purchases I believe that the issue here is the Aurora DC. Purchases that need to be delivered are sent to Aurora and then back to Rockford for delivery. More opportunity to become damaged. As for Best Buy I have a hard time finding a sales person and hh Gregg price matches as well. Welcome to big box land and the issues that go with it. The customer service is the biggest reason I rate them a 4 star.

Horrible customer service!!! Never have I meet an more UNPROFESSIONAL GM then Floyd and sales manager Pete. If you buy anything and you need to use the extended warranty just forget about its takes months and then if you want the same item or it equivalent it will cost you more money. Forget about getting you money back to take your business elsewhere. I've gone there many times before always great service ***** untill Floyd taken over as the GM service negative **.

The appliances are fine but the service in the store is bad. I had my appliance purchases delivered and put in my garage for me to do later. Their computer calls your cell phone several times a day wanting a rating. I had nothing to rate. No voicemail in the store to reach your salesman. Calls continue and you cannot stop them. Manager was no help. Gregg is not for me. Young people that deal with phone computers are ok.

Really really bad experience, I bought 2 sofas and got just one its been more than 2 weeks and havent get the 2nd one yet. They keep saying I'll get it this day and when I call just to make sure, they just say they dont have it. We are not buying here anymore, if you dont want to have a bad expirience go somewhere else!!!

Horrendous experience. Still have not received a promised credit due to damaged merchandise that was delivered in December. We are also waiting for the rest of the merchandise we ordered last year. I would not recommend shopping here. All the management team does is make excuses.

The Perryville store had horrible sales person, seemed like no one wanted the sale. We were looking for a specific brand and model, if any other stores had it on hand I would have gone elsewhere. I'm now waiting for the delivery which is now 3 hours past their 3 hour delivery window time. I will never buy from them again.

They are very unprofessional. I have been waiting over 45 days just for a refrigerator. I have been lied to,threatened and robbed. They have poor customer service and the sell things they don't have and can't get. Very disappointed in the store and works including the corporate office.

OCT 31 2015- """"FIRST TIME BUYER--- LAST TIME BUYER""""" liars- at the delivery site in aurora and liars at the store- OMG ***************************************************************************** DOES NOT DESERVE 1 STAR.......... THESE PEOPLE SHOULD BE ARRESTED!!!!!! SUCH A BUNCH OF B.S. AN ALL DAY ""HEADACHE'""" SUCH A JOKE!!! GO TO BEST BUY DONT WASTE YOUR TIME LEARN FROM MY MISTAKE!!! ************************************************************************************ DONT WASTE YOUR MONEY AND BE LIED TO --LIKE I WAS!!! ************************************************************************************ Sat Oct 31st 2015-It was raining outside the night before i called the delivery center and asked "" is this refrig going to be covered in plastic"" oh yes they said"" well that was a lie - 4 times i was told the entire thing would be covered in plastic- it did not have one stitch of plastic on it!!!! plus it was full of dents!! the 2 hispanic delivery guys were losers smooth talkers liars too!! the back has as i counted 4 deep gauges into the metal backing the sides of several dings on each side... horrible delivery team nothing is wrapped it got all wet even the back part where the electric motor is!! and the delivery guys ONLY CARED ABOUT THE FACT THAT HE HIMSELF WAS GETTING WET!!! NEVER AGAIN GO TO """BEST BUY"""!!!!

Very very helpful...the only thing that I did not like was the man helping us was a little pushy...I now what I wanted....I do my research online and then go to the store to see if they have better deals. Pushy sales men will lose my business.

These guys are the best..nicest guys with the best deals Super friendly and patient New management and staff are the best If yur looking for a great deal and the very best price..this is the place!!! Love this store!!!!!!!!