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Reviews, get directions and information for Hooked On Reefs

Hooked On Reefs

About

Tropical Fish Store where you will find Saltwater Fish, Aquariums, Coral, Inverts, Live Rock, Water & Saltwater Supplies.
Hooked On Reefs
Jupiter Fl

Description

We are Marine Aquarists Hobbyists who want to help others have a chance to re-create their own Live Under the Sea Biological Ecosystem they have always wanted, whether at home or at their place of business.

Once you get your own Saltwater Aquarium, you will become HOOKED!

We deliver the best service in setting up your aquarium. At our location in Jupiter, Florida, we have new and refurbished tanks, already established and ready to be relocated to your home or business.

We carry live fish, coral, reef, rock and much more, including tanks and tank supplies.

At Hooked on Reefs, we also build custom stands and canopies, specialized for each customer. No two stands are exactly the same. All of our custom stands are drawn up by our full-time craftsman before construction. Each style we build is different in its own unique way with genuine, heirloom, quality hand-made cabinetry.

We will soon be carrying all top brands for Saltwater Fish & Reef Tanks.



"At Hooked On Reefs we maintenance & service aquariums, whether at home or at your place of business. We have a Marine Aquarist who will come out to your location and help you with any and all of your aquarium needs. Please Call us @ 561-406-2572 or text us @ 561-348-4421 to make an appointment to come check out our live stock or you can order from our website for Delivery or Pickup."
Address: 228 Hibiscus St, Unit 1, Jupiter (Floride) 33458
Phone: (561) 406-2572
Email: moc.oohay@tipacoilederf
Parking: Lot
State: FL
City: Jupiter
Street Number: 228 Hibiscus St, Unit 1
Zip Code: 33458
categories: pet service, pet store


Opening Hours

Monday: 11:00 - 19:00
Wednesday: 11:00 - 19:00
Thursday: 11:00 - 19:00
Friday: 11:00 - 18:00
Saturday: 11:00 - 15:00
Sunday: 11:00 - 15:00

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Reviews
Awesome experience ordering from “Hooked on Reef” ordered a clean up crew for my new 180 gallon. Great communication via text which is was my preference while I worked during the day. A portion of my initial order was back ordered. Received the back ordered crabs a week after initial order. Will order again soon once my new tank is fully established. Highly recommended ordering from them!
I placed an order spent $140 on clean up crew received 2 weeks later EVERYTHING was dead not packaged properly for shipping just threw things in plastic bags boxed it and shipped them in 30 degree weather. No Styrofoam box no heat packs nothing. Tried to contact for my partial refund that their website talks about but no answer so far. I wish I would have read the reviews before ordering I was contacted by hooked on reefs they apologized for the order being dead and said that they would resend and make it right. I personally ask them to hold off because we had cold weather coming in and I didn’t want to take a chance of loosing another order he was happy to hold off and wait till I contacted him when the weather was right. I contacted them this week and they are shipping the new order out this week. I’m not sure why they didn’t get the email I sent but technology is not perfect they did reach out to me to make it right I will order from them again.
I thought the price was too good to be true. My cleanup crew arrived today and are actively running around my tank as we speak. Thanks and I'm sorry I ever doubted you. PS did I mention shipping was free and I live on the other side of the country? I'll be back when I need something else.
They installed my aquarium plumbing, and the next day sprung a leak. Called and sent them a video, they said they will call me when in the area. The leak turned into a pouring waterfall. I never heard back from them, called and never received a return phone call. Called my local LFS and they came to fix it. The installer installed the bulk heads with the O-rings on the dry side. My LFS installer stated a mistake like this is from someone that has no clue on what they are doing. That's a mistake not even a rookie can do maybe on one but all three bulkheads. It's been over a month and still no call back. Will never utilize them for anything again or recommend them.
Placed an order and received confirmation with order number attached but never received a tracking number. Called and emailed a week later asking for tracking information with no response. Called and emailed another week later with no response then misteriously received a refund for my order. Don't do business with these shady people.
Order never shipped. No response to emails. Asked for refund. No answer. I'm going to challenge the charge on my card next. Absolutely do not donate your money to these folks because that's what you'll be doing. Giving them your money for no goods.
Never want to order anything from here again. my biggest issue with this place was when I went on the site, they have many specials with free shipping but when you order it doesn't tell you what free shipping actually meanshow long or via what carrier and then it doesn't have the options for which shipping method you would like. then after you order all you get is a confirmation about the product and no shipping info. then if you try to call no answer even if you leave a voicemail, and no email back to you eithet if you email them. so then I went on the site and found out on a separate part that free shipping means regular USPS standard mail which by the time your coral comes in, it's already dead. which if you try to ask for money back according to the site only gives you a certain percent store credit back. So in all no thanks ever again.
I hated to even give one star. I know a thing or two about customer service. I order some coral and blue legged hermit crabs 12 days ago. No confirmation email or nothing. I emailed and called no answer or response. I should have read the reviews first and I would have not ordered from them. You learn your lesson. BEWARE STAY AWAY FROM THIS FRAUDULENT SITE.
Yep I should have read the reviews on the scamming business. Ten days ago I ordered the coral. Never heard another word from them. Today I emailed them and cancelled order with a demand they refund my debit. Let's see how this plays out. Stay tuned for update on how this scam plays out.
My experience with Hooked on Reefs has been excellent! Fred has reestablished my tank, provided me with good healthy fish and also maintains my tank. Fred is a low key and very responsive. If I ever have a question or a problem he always gets back to me.Even on weekends. He's my guy!!
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