Very clean and quiet. Exceptionally nice staff...every person I encountered including front desk, manager, restaurant staff, shuttle drivers, housekeeping...were friendly and helpful. Even the hotel guests were super nice! The rooms were clean, but need an update including outlets on either side of the bed. No water bottles in the room, but I was told that would soon be changing. The breakfast buffet is very expensive for the quality they have plenty of food, but it is basically the same as what is offered for free at other Marriott brands I've stayed at.
The Marriott South at Hobby Airport is a good location, even if you are heading downtown for a convention. Although it's a 20 minute ride with traffic, it goes quickly and parking is free so you don't feel like you're paying twice. The staff are extremely helpful and so nice that I would stay here again just for that aspect of the hotel. This Marriott has an M-concierge lounge which was very nice and open 24 hours. If your rewards membership offers a free breakfast, they provide you the regular buffet which was awesome and really good. Overall, I stayed with another coworker and although we were skeptical about location when we booked we ended up both saying we would definitely stay here again.
Nice hotel on the inside. Lobby was beautiful and the rooms were nice. Bathroom was the nicest part of the room. Just wouldn’t go walking around there at night. Not in the best of areas, pretty sure we saw hookers walking the road behind the hotel.
I have stayed at Marriott properties for 25 years and over1,400 nights. NEVER, have I observed a GM more engaged with his guests. Charles Watts, GM, actually drove himself to pick me up off site in a shuttle to bring me to the property. This fine example of excellent leadership is obviously contagious as each staff member at this property has a similar outlook to create an excellent experience for each guest.
Rooms dirty and old. This hotel definately shows its age. They will charge you to park even if you don't have a vehicle and it is a waste of time trying to get that removed from your bill. Restaurant is edible. Safety: They do have securty guards in the parking lot playing on their cell phones.
**AIRPORT TRANSPORTATION** I thankfully wasn’t staying at this hotel but I did use their shuttle to and from the airport, the experience was absolutely horrible. I arrived and made my first call for pick up at 10:39PM. I was told that the driver was less than 5 minutes away so I hurried outside. At 10:47PM I called again as the driver had yet to arrived and I worried I may have missed him, I was told to stay where I was and that the driver would be arriving soon. Every call I placed after 10:56PM was ignored. No one provided details of where the driver was at of if I’d even be getting picked up. It was already so late in the evening at 11PM and very disappointing that they did nothing to communicate with me or even try to remedy the issue. I chose this parking on Spothero because it insured parking AND transportation to and from the airport. Terrible experience and terrible customer service, I’ll never park here again, please pay the extra money to insure you’re actually picked up. Management was EXTREMELY rude and offered no sort of remedy. If this is how the guaranteed transportation is just image how the hotel is. Please spend your money else where.
Business class near the Houston Hobby airport. M Lounge is pretty basic and not worth paying extra to upgrade if you don't rank high enough to get it complimentary as a Marriott member. The atrium is huge and the hotel is being renovated. Wine list and food menuin the restaurant that is only open after 4:30 pm are basic but adequate. Rooms: Large and comfortable the ones facing the highway are noisy Walkability: Not a walkable location by any means. Food & drinks: Minimal but adequate for business visits. A bit pricey for the quality. Noteworthy details: View of the Downton and a refinery, lol...
Dirty room, carpet had food embedded shoes stuck as you walked, drapes had old food splatters, toilet not cleaned on arrival. When room was cleaned it was not vacuumed. Room phone did not work. App to order room service was unusable. No microwave. Dead roaches on lobby floor for hours. At convention dinner the wait staff could not speak English. There was an emergency and they didn't understand emergency kit or request for manager. Manager showed up without kit. Had to request kit again. The injury was caused by the metal connecting hook on the chairs. ER trip. At least 20 Conventions goers contacted covid.
I've stayed here at least 50 times over the last nine years. The staff is always friendly and accomodating and the location is less than a mile from Houston Hobby. The rooms are tired but over the next 12 months, a complete remodel will bring this property up to the usual Marriott standards.Rooms: 3/5
Very nice hotel. Outstanding staff offering a high level of service. All Marriott properties should offer this kind of experience. You won’t be disappointed.Rooms: 4/5
