Hudson's Bay

Today I bought boots from the shoes department and the person helping me Isabel was very helpful and didn't mind me taking my time to make a decision. Although it was a busy day today she kept coming back and asking me if I need everything. And the bay had very good prices for the boots. Exceptional experience at the bay thanks to Isabel.

I had a nice experience at The Bay in Fairview. The men’s department has a lot of variety and you will get someone to ask you if you need help pretty quickly. Nice lady helped me pick a jacket at the Ralph Lauren store. Aisles are stocked with nice apparel. You get what you pay for; and what you pay for is quality and the name brands

Thank you Thierry who works at the perfume counter, he is very knowledgeable and really knows his stuff, always kind and honest and can quickly find the best scent for me, I have bought over 9 perfumes from him and shall continue to seek his advice when purchasing !!! Great employee with a down-to-earth and welcoming demeanor : would definitely recommend him if you are looking to purchase a gift for yourself or a separate party ! xoxo

I've been shopping there for years. Men's department, second floor. Help was always available. I've bought items on line and some returned and never had any issues. They have great selection, and yes it's expensive but I've always waited for sale.

I recently visited the Pointe Claire in the men's department and had a very negative experience with the customer service. The associates were rude and displayed a poor attitude, but what really stood out was the condescending and unhelpful manager, Anne with curly hair. Her behavior was unacceptable and it was a disappointing shopping experience overall. I hope the store takes measures to improve their customer service and hold their staff, including the manager, accountable for their actions.

So disappointed with the West-Island Bay. They don't open late on weekday evenings ever since covid, which is not helpful for people who work and avoid Faiview on weekends. Also dislike how pricing is never clear. Sometimes things are a great deal but that info isn't clear until you get to the cash. The ventilation in the store is muggy and needs updating desperately. They will no longer get my business.

Worth service at HBC Fairview pointe Claire return counter We returned a kettle April 29th was purchase on HBC on line The cashier her nana is Sarah new at the bay didn’t know what to do called the manager also didn’t know what to do and finally they told us to call customer service Until today may 39th we didn’t get are m’ont back we been calling customer service so many times and went to the store another manager told us that the cashier is not experienced and she did it wron so she fix it the problem and still didn’t get are money back and no one knows anything at the store and the customer service and we’re out $65.00

I recently purchased a shirt from La Baie, but unfortunately I lost my receipt and was unable to return it. Although the store was able to find my purchase history, they were unable to make an exception due to the high demand during the Christmas period. While I understand the store's policy, I was disappointed that I was not able to return the shirt. However, the store has a great selection of clothing and I had a positive experience shopping there overall. I would recommend La Baie to others, but suggest they keep their receipts in case they need to make a return."

It’s twice now in the past few years I’ve gone. I’m standing at the counter and will not receive service. The male worker with white hair and glasses both times is clearly not doing anything but will not approach me because of my appearance. I am dressed as a farmer. I stand there long enough to feel personally insulted. I say fine I’ll go buy it somewhere else where I get service out loud. I do not appreciate this, and it shouldn’t be happening. My money is as good as someone dressed pampered.

My in store experience was good however the delivery process is a nightmare and completely turned me off from the bay. I was waiting all morning for my couch to be delivered. I had gotten an unknown call at 10:30 but I missed it and there was no voicemail and no number to call back. I call the customer service to see if that call was my delivery and the lady said that there is still time for them to arrive as my set delivery time was until 11:50. So I waited until after that and called back when I still have not received the couch. The lady then tells me that they did show up and they called me to tell me they were here??? What kind of delivery process is this??? They didn’t even get OUT OF THE CAR to KNOCK ON MY DOOR. No message was left so I couldn’t even contact the delivery guys. What kind of stupidity is that??? Never buying furniture from the bay again. Update on this: we managed to get a hold of the delivery company and they told us the bay had not yet put in another request for it to be delivered so there is literally nothing we can do.