Hudson's Bay

My daughter loves the Bay as we walk threw the beautiful smells of the Parfume department and they have some great 50% off deals on designer kids clothingBrand name and quality no matter what Bay I go to it's always got that familiar feeling from growing up close to one of the major turn of the century Flagship stores in the middle of Canada. When the prices are good it's hard to find better quality for Less elsewhere. Go check it out!

This store has gone downhill in recent years. There are several checkout counters on each floor, but never more than one or two are staffed. The store itself is getting pretty run down. Carpeting is stained and torn. Floor tiles are broken and duct taped to the floor, etc. The only area that seems to be well-staffed are the cosmetic counters. They were out of stock on the item that I ordered and so they ordered it online for me. They ordered the wrong product and when I contacted their service department, I received no reply.

We came here multiple time but did not get what we wanted. We finally got good jackets at wonderful price. The store has good collection but not many people to help you. We luckily got one person who helped us with what we want. Whenever I have come to this store there is hardly anyone to help either in clothing section or shoes.

I ordered Steve Madden boots of Hudson's bay online. The day I received them I wore them for approximately 3 hours before they broke. I contacted customer service immediately and they quickly responded saying to send photos. Once I did again they quickly responded and stated if I send them back by Nov. 1st I will receive a full refund to my original form of payment. Once they received the damaged boots i received an email stating they sent my gift card in the mail. I was quite upset as I did not want a gift card and was told I would get my actual money back. I attempted to contact this company SIX TIMES. Each and every time I received numerous excuses such as "you didn't send them quick enough back" even though they received them September 29th, which I have proof of via their own email stating they received them. They have been nothing but rude and disrespectful by far the worst customer service I have ever received. They have now just stopped responding to me. It is wild that such a large company such as this has such awful customer service and are unable to follow their OWN policies. Absolutely ridiculous will never be using again. I caution you about using this online website.

Disorganized shelves with low numbers of products. Very expensive for many items. I remember shopping at the Bay regularly when I was a child to get household staples and back-to-school clothing shopping but now it feels more like an upscale store catering to the upper-middle class or the wealthy and not the average family. I was excited to see the classic Bay colours on a cozy blanket but at $200 I quickly put that away.

The Best store One stop destination for my shopping Since 20 years and will carry on. Good luck Hudson Bay and thanks for always making the beautiful dresses. Stay blessed

So disappointed with Chanel at the Bay. They would not offer samples of a foundation I was interested in. I previously purchased a shade that didn’t match and they wouldn’t even exchange it. Which is why I wanted samples so I can ensure the colour was to my liking once it settled/ oxidized. Stick to shoppers or even Chanel online for makeup purchases as they except returns.

Disgustingly dirty throughout the store, especially the fitting rooms. Security tag needles facing point upwards on the floor. So gross

The Asian lady that works the Shoe dept. seems to be a supervisor has been unusually friendly lately. A BIG THANK-YOU to whoever set her right. She used to be extremely unpleasant to deal with & the looks she would give you when asking for a shoe size would make you want to run from that department. Her communication style, attitude & overall demeanor was HORRIBLE.

Gemma shows great concern for customer expectations. She works hard to meet and exceed those expectations, no matter how challenging. Five stars for her.