Wow great place for pool supplies. Knowledgeable staff everyone is friendly you'll get exactly the information you need. Free water testing.
Fabulous Family owned company! They do what they say they are going to do and their price is very fair! We are now loyal customers for life! Thank you to Laurie, especially for going out of your way to help us bc our days up here are limited! You are THE BEST! hot tub is working perfectly!
I would love to leave a good review but, I can not. I totally understand the COVID Era and the shortage of everything so, the fact that we’ve waited almost 3 full months for a liner to come in, I can handle. The no contact, no updates, no information and lies is what gets me. They continually give false dates and never have contact with us. We paid a lot of money just like everyone else to get a new liner and not even a phone call? Why do I have to call them every few weeks just be told a new date or that they have no information at all? It seems a bit sketchy, and is a refund even on the table at this point? Completely frustrated with this company. I wouldn’t recommend personally but, I’m just one experience.
Provided all the information I needed and had everything in stock to clear up my pool.
We greatly appreciate having this excellent resource here in the Berkshires for top quality hot tubs and spa maintenance products. The family-owned business provides great service and is also very knowledgeable about all aspects of owning and maintaining pools and spas. We are very pleased with our purchase and the way this company has stood behind the products they sell.
We went in to find out more information about pools. The gentleman that assisted us was very thorough and took his time to explain the process, cost and types of pools. It was nice to speak with a salesperson without feeling pressured. He gave us plenty of reading material with measurement. We were also surprised by the size of the place as we typically just drive by.
On a guarantee repair and opening of hot tub, he gave me minimal $25 credit but no credit on service call of $79.00. Why not half credit. It was a combined call guarantee plus service Will go elsewhere next time, after I tell all my friends to do the same There are 4 other hot tub places. Manufacturer refuses to respond x 2.
The folks here always serve you quickly and with a smile. Our go-to pool store.
It was great. I appreciate everything that they Did for us. Very helpful and most importantly Friendly. And we had a lot going on. I am Impressed with all they have done for us.
Service was great and I was able to get the part within ten minutes at a mindboggling $24 versus ordering online at 3-4 times as much.
