Independence Post Office

I have the daily app I see my mail posted each day just not receiving it I have had some important mail to come and still haven’t received it I’ve tried calling but my calls are always saying that they are busy I’ve made over 30 calls today and still haven’t gotten in touch with anyone

Like others have said, I'm only giving one star because zero isn't an option. First of all, this place looks like where you go to get abducted. When you try to call, the phone rings several times before giving you a busy signal. Why have a phone number if you're not going to bother answering? From what I saw/heard when I went to this location in person, you're not too busy to answer the phone. Extremely unprofessional and rude behavior from all employees. If this is the modern US Postal Service, it's no wonder my apartment complex has had several packages vanish into thin air recently. We had a substitute mail carrier for the past few weeks, and I and at least 10 of my fellow residents had packages marked as delivered that never showed up in that time. We strongly suspect theft, for which I've reported this location and its employees to the OIG, but of course who knows if anything will come of that. One thing's for sure, though; I'll be keeping an extremely close eye on all my future deliveries. Between the aforementioned missing stolen packages and my visit to this location, I have no trust left in the USPS, especially not in anyone who works at this location. This place should be inspected and shut down.

I’ve been emailed that my mail has been delivered into my box which it has not I have gotten no help what so ever so now I’m losing work over this matter which I’m not going to take lightly. Im about to bring the news and beyond to this matter. Hidden cameras installed in my box

This location needs to be closed for the pain and argosy they put customers through. They open at 10am; start scanning packages as missed deliveries by 10: 20am. I jump in the car as soon as I get " delivery attempt failed" notification and head there. All the vans are stilled parked and being loaded. Not a single one had left. I asked for manager, he/she never showed. A lady comes to tell me if delivery person is female, she won't carry heart boxed. Four days layer I order paper, package is the size of manilla envelope. Marked as " failed delivery attempt". How heavy is a manilla envelope. I work from home, for all 4 packages in 2 weeks, no delivery attempt was made. The workers thought it was funny to close the door and laugh loudly when I called them out on the lies and terrible practice. This place needs to be closed!

0 stars. We had our mail held for 2 weeks while on our honeymoon and they “lost” it, but I’m sure it was stolen, since it contained wedding gifts. We tried to pick it up three days in a row, getting varying responses of: the carrier still has it, I’ll let my supervisor know, and it’s at another location. We’ve filed a claim, spoken with supervisors, and talked to our mail carriers, but no one seems to know or care where our mail is.

The carrier for the hillock estates complete homeless community steals mail they delivered my mail to the leasing office and my previous residence is a business that will not let me change my address and they withheld mail and they kept my mail sent to leasing office and then broke into my apartment and put the mail in my house by leasing staff illegally

It was not busy and right before Christmas. A lady named marietta was super sweet and helpful brought me my package in under 10 min!

You can never get in touch when you call. They deliver packages that are suspicious and require a police pick-up. They have returned mail to senders when it is addressed to me at the correct address and never forwarded me my mail from my previous address. They deliver packages when there are notes on the door that state 'Please do not deliver when no one is here' because they are picked up by random people walking down the street. This has happened numerous times when I have Amazon packages delivered and I have to constantly call and file a claim to get another shipment sent. Today, I was home all day except for the 20 minutes I was out walking my dog, and apparently the package was delivered to my door and was subsequently stolen within a matter of 10 minutes.

Certified mail not delivered and lost. How can this even happen? Supervisor Kevin Tyson is completely incapable of resolving issues and is rarely there. Postmaster Tera Witherspoon is also unavailable to speak with. Been to the location 4 times now and not once has anyone apologized or offered even an idea of what can be done. An actual postman on my route said that this location was horribly run and mismanaged. The reason it is so frustrating is that the time sensitive material we paid to have protected and delivered promptly has now cost me $15000. Tampering with mail is a federal offense! None of the protocols were followed and it is disgraceful how difficult it is to communicate with this branch. I have no faith this matter will be resolved. They won't even answer the phone. Check the 39 other reviews. This is not an isolated incident. A 1 star rating on a post office is just terrible. It is a public resource and this amount of negligence should be criminal. I will be filing a detailed complaint. Good luck if you have to depend on these people with sensitive material. THEY DO NOT CARE. ****update**** Kevin Tyson found my mail and called me. My frustration was warranted. Still a terrible experience. They definitely need a better team there. I do not believe he should be fired any longer. He did not however ever apologize for the hours of inconvenience.

I am missing mail from a week ago I signed up for Informed Delivery so I know exactly what mail I am missing. After 7 phone calls to the Eastway Branch where my mail comes from someone finally picked up. I told them my concern over my missing mail and have now been on hold for 35 minutes. I called the main post office with my cell phone I am still on hold on my landline have on speaker phone. They picked up right away and apologized for the Eastway Office. She gave me 3 phone numbers for Consumer Affairs. I have called all 3 phone numbers and was told with each call that their mailbox was full. Your customer service is in dire need of an overhaul! My mail carrier was out for a week and this is how the substitutes handle our mail when she is out. Ridiculous!