Brought my mother in after an urgent care doctor urgently referred us to the hospital. We waited close to 6 hrs in the ER waiting area with zero update. I had to walked to the check-in desk and ask for updates which they couldn’t provide, all I got was “is busier than usual”. Once in the back she was seen by a careless PA who told me that doctors in urgent care don’t know anything, after explaining what the urgent care physician had said - she didn’t even look at the urgent care physician’s report. The PA constantly kept answering her phone mid conversation and in two occasions she walked away, again mid-conversation without an apology. She looked and sounded annoyed that we were there. Her shift came to an end and didn’t informed us at all. Two hours waiting with no update, I walked to one of the doctors on the floor and asked for a discharge consent since no one was caring for us - That doctor said he was going to call another physician since the doctor caring for us had left. There is zero attentiveness, informative nor legit care for patients anymore. While in the back one of the secretaries on the floor was cursing up a storm bashing one of her co-workers so loud that it made me think she was probably drunk, so unprofessional. I once was a fan of this Hospital but after this night I can see it’s going down - the ER department, hopefully the other departments are not following. Total wait time 8:32 hrs with zero care. - ER waiting room 6 hrs - Back in doctors care: 2hr and 32 min
The security and support staff at every Inova location that I’ve ever been to is terrible. The Fairfax location is no exception. They don’t help you when you’re lost. then they get angry when you go to the wrong location. I just came from the hospital visit and I was told to take the elevators. The closest elevator did not work, so I took the stairs up to the level. The door was locked. I knocked on it. From behind the door appeared a security guard and said I must go through security. I was clearly wearing a sticker given to me by security downstairs. I said I have been through security. He said he would not open the door and proceeded to yell at me. I yelled back, he would not open the door. So I went back downstairs and found another bank of elevators then came upstairs to check in so that I could visit my wife. The nurse was extremely snide. “Oh, were you the one banging on the door and yelling?” Speaking to me as if I’m some child. I replied “…yes I was…. I am angry, I only have a limited amount of time to visit my wife in the hospital. We are given an hour and I had lost 20 minutes with nonsense.” Taking the stairs is not unreasonable. She just rolled her eyes and gave me more attitude. It is clear from my experience that these hospitals are staffed by overworked, underpaid and poorly trained individuals. I do feel some degree of sympathy for them. However, they have to remember that people in the hospital and their families are generally stressed. They typically are seeing people on their worst days. They have a choice to act better and treat people with dignity and respect. Far too often people at this hospital and other Inova locations do the exact opposite. I am tired of being treated like an inconvenience by these people.
I enjoyed my time at Inova. I was here for 2 nights after coming into the ER with a major infection. Upon entering the ER I checked in and was immediately triaged. Then brought into the ER mid-point waiting room and then was treated. Then I was checked into an overnight bed for mid-level care. I had my own room and I wanted to specifically highlight 2 nurses who did an amazing job. Young who was my nurse and was the charge nurse is extremely good at his job. Ashlee who was my overnight nurse also did a phenomenal job. The techs also were very attentive and kind. I get every experience can differ for patients based on a ton of reasons but for me my stay was pleasant and efficient.
Our recent experience at Inova Fairfax Hospital was truly remarkable and I feel compelled to share this with others who may be looking for unparalleled medical care. Our joyous occasion was the birth of our daughter, Samantha, and the staff at the hospital made our journey incredibly memorable. From our first interaction, we felt welcomed and reassured, knowing we were in capable hands. The hospital maintained an immaculate environment, ensuring cleanliness at all times - something particularly reassuring in these times. What truly stood out, however, was the exceptional care we received from the Labor and Delivery team. Each staff member we encountered displayed the utmost professionalism while exuding a comforting, empathetic demeanor that made us feel at ease. We were always kept well-informed, every procedure was thoroughly explained, and our countless questions were answered with patience and understanding. A special mention must be made for Sydney, our night nurse. Her dedication, nurturing nature, and exceptional expertise truly made a difference in our experience. She provided outstanding care, made us feel calm and reassured during the stressful moments, and was there for us with unwavering support. Overall, our experience at Inova Fairfax Hospital was second to none. The birth of our daughter was made all the more special by the remarkable care and service we received here. We couldn't have asked for a better team to entrust this significant life event to. We wholeheartedly recommend Inova Fairfax Hospital to anyone in need of superior medical care, particularly to expectant parents. This hospital and its fantastic team truly deserve a full 5-star rating for their incredible work! Thank you, Inova Fairfax Hospital, for making our experience one we'll cherish forever.
My 16 year old little brother has been in the neuro ICU for a little over a week now, and while I have spent little time in a hospital, the charisma and empathy the staff has shown has made this struggle so much easier for my family. We had constant check-ins from both our current nurses and those who had helped us in days previous to see my brother’s progression in his recovery. Everyone held a perfect combination of professionalism but also friendliness. Overall super satisfied so far.
I’ve never rated a hospital prior to this, however, due to the diligence, professionalism, attentiveness and just the mere fact of sensing genuine concern for her patientsI could overhear her with her other patients as well contrarian to some past experiences as if you’re a product on an assembly line. Displayed all the traditional code of ethics of a nurse administrating/nursing a patient. MARY from ER Hospitals should be full of nurses such yourself!!!!
Becky the triage team lead you are by far the worst human I have ever in my life encountered. I came into the emergency I currently was told by urgent care that my sepsis was leading into sepsis shock. I was in line hunched over for about 20 minutes. Becky proceeds to put two people in front of me. She saw the that I was bleeding and told me I’ll be fine I’m not bleeding out. Do you know how much agonizing pain I’m in? How dare you tell me I will be fine. I’m so heartbroken by the lack of consideration, empathy, and urgency from this hospital. If I can give 0 stars I would.
Dear Sir/Madam, I am writing this letter to express my disappointment with the poor service that I and my wife received on the night of 05/31/2023 at the Inova hospital. We arrived at the hospital at 6:40pm and checked-in at 7 pm. However, despite the early check-in, we had to wait for treatment until 1 am. I understand that emergencies can take priority, however, waiting for over six hours without any update on when we will be attended to is unacceptable. Furthermore, the lack of communication and information on why we had to wait for so long only added to our anxiety and frustration. As a customer/patient, I expected to receive prompt and efficient service from the hospital staff. Unfortunately, this was not the case on the night of our visit. I urge the hospital management to look into this issue and take the necessary steps to improve their service delivery and customer care. Please ensure that adequate measures are taken to prevent such incidents in the future. I hope this issue will be addressed promptly, and I look forward to your response. Yours faithfully, Kan patel
My family would like to thank the magnificent staff in the ICU who labored do valiantly to save my daughter. Unfortunately, her illness had progressed too far, too quickly and she was lost. However, the ferocity, dedication, compassion and diligence of the Inova team is beyond compare. God bless all of you.
I'm sad I have to leave a 3 star review after the excellent care my daughter received during a trip to the ER. However, I was trying to get to the bottom of my bill and after waiting on hold, which was expected, a woman named Kalana ? 8/11/23 approx 1150 am answered and I told her what I was calling for. Instead of acknowledging what I said, the next thing I hear is the phone ringing and an automated message with options. Yes, she transferred me to the right section but she was rude as hell about it. It's not my fault when you call the hospital there isn't an automated system that gives you the option to direct your own call.
