J.Rae's Bakery Fort Worth

Very disappointed in the service I received. I bought cookies for a cookie exchange and then the cookies were not fully cooked. I called and spoke to the manager. Her name is Audrey and she tried to tell me that their cookies were just known for being soft and I can understand soft, but uncooked as you can see you can tell in the picture that I have included. I thought she might ask for me to take it back so she could see but no. I guess they can’t make a mistake very rude then I told her well I’ll just go on their web page and give you a review and her response was will you go ahead and do what you need to do and just hung up the phone on me

I've never given an unsatisfactory review and as much as I'm rooting for small business owners this was not a good experience. I visited today and ordered 1 cookie & a cupcake. The staff were not helpful or kind at all. It took someone a few mins to speak and when other staff members came from the back no one greeted me. Then the lady behind the counter didn't try to go over any flavors or anything just stood their in a dry demeanor waiting for me to order. It was my first time so I didn't know what all they had to offer. Either way I won't be back or recommend this shop to others. Being kind and greeting a customer takes 5secs. On top of that the cupcake was so small I could've made it at home. Super disappointed in the experience.

Best bakery in Dallas!! The sugar cookies are DELICIOUS, but don't snooze on the 'top shelf' cookies and mini cheesecakes. I'm so thankful there's an option for fun designs without the cookies being rock hard and sacrificing in taste. They have become my go to for gifts and parties! The J.Rae's team have always been so kind and accommodating with my orders. Highly recommend this local business!

Bought a sugar cookie and its not cooked all the way through. If you like eating uncooked cookie dough, this is for you. If you’re like me and don’t like it then you’ll think it’s gross. Icing was good though.

I had custom iced sugar cookies for my baby shower from J. Rae’s Dallas and they were prefect! The taste was as excellent as the presentation, will definitely order again.

Follow-up review! I wanted to come back to share another review from my mom and her friends. They just recently bought cookies for a girls holiday party and could not stop raving about them. They were so cute and a hit with everyone saying they were delicious, soft and perfectly chewy - especially for a decorated sugar cookie! Would highly recommend them for any gathering or gift. Initial review: These are the best cookies! Both the sugar cookies and the regular cookies - particularly the oatmeal chocolate chip I had a custom order of whiskey glasses for my boyfriends 30th birthday and I could not have been more happy! J.Rae’s is so accommodating in what you are looking for. Would highly recommend for both events or just a mid-afternoon treat!

We love J.Rae’s! The cookies and cupcakes are fantastic and SO very cute! I recently placed an ordered for a work event and everything turned out beautifully. I would highly recommend!

I was so happy with my cookie order. Not only are the cookies so cutely decorated and detailed, but taste amazing too! Everyone at the bakery is so kind as well!

This is the second time I have driven all the way out to this store only to find they closed early. Google and Apple maps both list this business being open until 6 pm. If you advertise that you are open, then you need to be open. I really don’t understand why a shop is closed at 5:30pm when the store website and Google both list this business as open until 6:00 pm. Stay open or adjust your hours on your website and update so you aren’t wasting your customers time and wasting their gas to drive halfway across town in the rain for no reason.

I ordered custom cookies because I saw them on TikTok. Pros: Good props for photo shoots no minimum order required They can accommodate quick turn around time Cons: The person who took my order did not listen to what I wanted at all. I specifically asked if they had bass guitars cutters, she assured me they did. I was given acoustic guitars. They were not the colors I requested. They were not individually wrapped. I had to ask for bags. The cookies are extremely thick, like biscuits. The person I bought them for thought they were soap. They did not taste good at all. My four year old would not even eat them. I was very disappointed but didn’t want to go through the hassle of refusing the order. Would only recommend them as photo props, not to actually eat.