JCPenney Hair Salon

I booked an appointment online for a haircut/deep conditioning treatment/blowdry and was able to get a same day appointment with Dionna. And I am so HAPPY I did! I haven’t had a haircut in a couple of years and was so worried the stylist would cut too much off but she did amazing! She made sure to keep as much length while still giving me the cut and layers I wanted. Seriously thank you so much Dionna!!!! The picture of my hair is 5hours after getting it cut/styled and it still looks good!Services: Shampoo & conditioning

I really wanted to love it. The folks are nice so that’s a plus. But my color did not come out even close to how my stylist Dionana described it would. She did give me a discount off the color sense I didn’t like it. She even offered to redo it but I have received a response back from her. The lack of follow up is the most disappointing part.

Jessica was available to do my daughter's hair for a last minute same day appointment. My daughter's first school formal dance and Jessica was very patient and very caring in terms of making sure she got what she wanted. Very happy!

Took my 8 yr old granddaughter there to get her 2nd hair cut. We only wanted it trimmed on the bottom. We were scheduled with Nessy. I explained to her that she needs to wash it BEFORE she cuts her hair. I reiterated it at least 3x. I could NOT go in the back with her so I had no clue what was going on. When she came out, I was mortified… what had she done to my child’s hair.. 1st it was DRY, my child had a look of fear on her face and she was already washing someone’s hair so she could not be bothered with us until she was done. They were super busy and she just did not want to waste her time to wash her hair. Once she did come to see my concerns, she tried to make excuses that one side on the front was shorter than the other… HUMMM shouldn’t you fix that while cutting her hair. Not make it worse? People just don’t take pride in anything anymore. Customers service is a thing of the past which is so sad. You HAVE TO WASH hair before you cut it! Cosmetology 101… she did offer to fix it but my grand daughter was having such a melt down I had to leave before I lost my Jesus! DO NOT TRUST THIS SALON AT ALL.. this was a simple hair trim. All we wanted was a wash and trim! When looking at these pictures, how can she even think this was even at all?? Very noticeable…

Dionna -Did amazing on my hair and did exactly everything that I wanted to my hair she's the best..Services: Shampoo & conditioning

This is the most unprofessional salon I’ve ever been to. They will quote you a certain thing that they can do for your hair and then once you get there, once you’ve drove all the way there and made an appointment, they completely change their mind and act like they cannot do the service they promised you that they could do. I feel as a multi racial person that they have no knowledge at all on multi racial hair. I also feel like they don’t want to deal with anyone that does not have straight Caucasian hair that is my opinion. The only thing they were concerned with was the amount of money that they were going to charge me they didn’t even act like my teenage daughters desire of what she wanted was even remotely important. This is a RUDE and Very unprofessional very bad salon in my opinion.

Overpriced and they do a terrible job. I have tried this salon twice and have been extremely disappointed each time. First time was a cut, second was a style. The woman who cut my hair did so when it was completely dry. I have had my hair cut at the Jcpenny salon in San Antonio, and it was a completely different experience. The woman did not shampoo or condition my hair like they did in San Antonio. She did braid my hair for some reason after my hair cut, and I understood why. It was cut unevenly and looked terrible. The second time I came here was to get my hair styled for a wedding. The woman who did my hair, complained at how long it was the entire time. She also did not give me what i wanted, it was completely different from the picture that I showed her. She took less than an hour and the terrible job was $75. Avoid this place at all costs!!!

This review is long overdue. Rannell is awesome!! My daughter had a very choppy at home haircut back in July. He was able to give her a really pretty haircut keeping the back short and some length in the front. She was not wanting short all over. It’s been since the beginning of July and it still looks great! He is a talented hairstylist. I still don’t know how he managed to do it but her hair looks so good and has grown out really well. Thank you Rannell!!