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JCPenney

  1. Pembroke Pines
  2. Pembroke Department Store
  3. Pembroke Pines Store
  4. Pembroke Store

Reviews, get directions and information for JCPenney

JCPenney
"JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve been dedicated to providing our customers with unparalleled style, quality and value. Visit our JCPenney Department Store in Pembroke Pines, FL and discover a wide assortment of national, private and exclusive brands to fit all shapes, sizes, colors and wallets."
Address: 11401 Pines Blvd, Pembroke Pines 33026
Phone: (954) 433-2445
State: FL
City: Pembroke Pines
Street Number: 11401 Pines Blvd
Zip Code: 33026
categories: clothing store, department store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 19:00

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Reviews
Rude customer service. My wife went to return items sent as gifts to exchange for alternates. The lady at customer service refused exchanged and then when she finally agreed to exchange she did it with nothing short of a major attitude. Had to have a manager accept the return and then continued telling my wife they wouldn’t do it again. Then on a subsequent visit to pick up items just today that were ordered.. a different rep tried to tell my wife one of the items wasn’t ready for pick up. However when my wife refused to sign saying she got the items the rep when in the back and miraculously 2 minutes later the order was ready for pickup. Yet the rep had nothing to say about why he suggested she come back later for the items when she was already told it was ready for pick up. Do not buy gifts here as your loved ones will be badgered for exchanges. Also just rude customer service reps that badly really badly need training. I can see a very good reason for this store to go out of business. Lost all touch with how to treat people or do business.
Clearance cloths are packed together too tightly on a rack.. not enough plus size cloths… did manage to find a cute take too
I had the best experience at this location. My husband surprised me with matching watches but mine needed another link. Pooja in jewelry really took care of us. She tried and she tried and we found a solution. She truly went above and beyond. Great customer service. Lately, great service and employees that genuinely care has been hard to come across. They hardly get the recognition they deserve. Thank you Pooja! You will see me again.
Leonor in the Men’s Department is the best employee here!!! She was very helpful with my husband even though the store was about to close! She helped my husband to tie the tie .She was very patience and kind.
The worse shopping experience. There is no one in the department to help. One cashier with about 7 people in the line. Once I got to the cashier, I asked for help in the shoe department, and she called someone. 15 mins later, I'm still standing there with this cashier just looking at me. I finally gave up and left.
Not the same JCPenney's I remember years and years ago it's more like a clearance center but it's still my store I had to go buy some stuff they didn't have a couple things in my color but that was okay for me I got everything on sale I saved like 50 bucks on the product I need it and I was happy I didn't have time to go looking but I will go back it looks like and some of the areas there's a clearance center now.
Places an order for home delivery and it was changed for store pick up. I am out of the country and no one can answer the phone to put a hold on the order. Spoke with a rude lady at the store and without allowing me to explain what the situation was and ask for assistance she transferred me to “.com” where no one answered the phone. Frustrating. My order would be returned and a hassle to order again. Will find my product some place else once the money ir returned to my account.
Great store for all your family clothes needs and for shoes or jewelry to and much more great clearance price on select merchandise
The store is neat and clean. The prices are good. They have a salon, eyeglasses, photo, and much more. The clothes are a hit and miss with me. I'm not too big on fashion. I keep it simple. When I find my style I purchase it. The associates are all different in their approach to customers. I come here often, too often and I can chime in on customer service. Few employees are very helpful, others treat you like you are bothering them. Employees should not talk about the customers after they leave. Well at least not in front of other customers. That's very rude. The worst part neither employee have the decency to say this is not the time for this. I tend to ignore bad services but that is not good for the company. That's one of reason I tend to shop online. I don't have to deal with the associates that seems to be having a bad day. I wish they would bring back the scanners to check for the prices. It's a hassle to bring all those items to the register and leave them there because that's not the price I assumed. No wonder the employees are miserable. It may be from over working because of all those go backs.
Black Friday sale is always the time to save money and get great gifts.
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