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Reviews, get directions and information for JCPenney

JCPenney
"JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve provided customers with unparalleled style, quality & value. Browse our variety of kids’, men’s, and women’s apparel, as well as footwear, jewelry, accessories, & more with free shipping and curbside pickup available. Explore our new beauty concept, JCPenney Beauty, for skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. Visit our JCPenney Department Store in Waxahachie, TX to discover a wide range of national brands such as Adidas and Levi's along with our private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, & more."
Address: 1441 N Highway 77, Waxahachie 75165
Phone: (972) 937-3042
State: TX
City: Waxahachie
Street Number: 1441 N Highway 77
Zip Code: 75165
categories: clothing store, department store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 19:00

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Reviews
This is the worst JCPenney in all of DFW. They close earlier than their Google hours in a spur of the moment manner. They inform you of their made up hours by having an employee stand at the door and turn customers away by shouting at you. They only have one dressing room available at all times. And then close said dressing room anywhere between an hour to 42 minutes before they are closing without an announcement over the intercom or any signs stating this policy which means they are wasting customer’s time, energy, and gas money coming to this horrible location. The customer service is non-existent and laughable at best. I had over $1000 in purchases I was ready to make, but cannot buy items without knowing which sizes I need to purchase. This is disappointing and frustrating as a consumer and I will not be back to this location. And I now understand why their business model is in financial turmoil and forced to close locations like this one. I hope you make better choices in the future. Best regards.
I haven't returned to this JCP location in 5 years as the first time I went it was a disaster and everything thrown everywhere so I didn't go back. I figured I would check it out a couple days ago and give it another chance and it was much better. Very organized and clean. So I'm guessing there was a change in management. I will go back. However, I do have an issue with the changing rooms being closed at 7pm when the store doesn't close until 8pm. Is this a store policy? I wanted to try on a couple of items but couldn't. I asked the workers and they just said sorry we are closing them. I almost didn't buy my items because I didn't want to have to go back and exchange them. Not sure you want to lose sales this way. Very frustrating!
Horrible customer service. Brought shirts back that are on sale for 21.99 and since I didn’t have a receipt they wouldn’t let me have anything but $7….wow…so instead I took the shorts back to take with me and give away. I’m sorry your staff laughed at me, too. Manager and checker = unprofessional and unacceptable behavior. Kindness is out of the window here! Worst JC Penny around.
Your policy of closing the dressing rooms 1 hour before closing time is absolutely unacceptable and reflects your unwillingness to pay your employees after closing time. All you have done is likely waste the time of your customers by causing us to have to bring things back. Not being able to use a dressing room at 7 pm is ridiculous and no other store in town does this. Likely will never be back.
Idk they really make you think it's asale til you get to the cashier. The factors are simply you are paying the correct amount for what they put over priced to get more money But all in all they have good quality and a good selection of bougie.
JC Pennys used to be the place to go. Now, it is directed more towards the seniors. It feels like the only youth in the store is some of the employees... might need to change that
Shopped here for almost an hour and went to try on clothes in the dressing room. The employees were roping off the dressing room and I asked if there was another on open. They said all of them are closing. The store closes at 7pm and it was 6:18 and would not let me try anything.
This store has an assistant manager there that treats people like a thief when they pay cash for merchandise more than $1000 and try to return one item from a cash transaction. I had receipts for credit transactions and all other items. She literally refused to consider an exchange even for the item and said it was not purchased there. Very poor response to a customer that purchased much of their Christmas there at that store. Unfortunately, I was not the only one. The rest of the staff was helpful, courteous, and professional. They moved the lines quickly and efficiently.
Need more floor help. The store seemed abandoned. Nice, clean store.
Very helpful staff. We were having a little bit of trouble finding what we needed, when a staff member offered to help without us needing to ask. She was very polite & patient. The cashier looked up several coupons to ensure we were receiving the best price avaliable.
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