JCPenney - Charlottesville

Reviews, get directions and information for JCPenney

Address: 1639 Rio Rd E, Charlottesville 22901

Phone: (434) 973-7851

State: VA

City: Charlottesville

Street Number: 1639 Rio Rd E

Zip Code: 22901

categories: clothing store, department store

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Reviews

Hard to find help understaffed. Staff not friendly. Prices are marked up before discounts. Poor selection of men clothing. Store is disorganized over crowded with little room to move about. Store is dated and a little on the dinge side. Not good place if your in a wheelchair to get around except main isle.  On the other hand the salon is nice and staff is very friendly.hard to get anyone on the phone

We need to support real stores. This store had been here since I was a child. It's nice to count on and know a business for so long. Actually use to work here in high school years ago. Great service. Really good deals.

I would like to give associate *Jean* a huge shout out! I checked out with Her about a week ago and it was the best check out I've ever experienced. She had Me laughing from the beggining to the end of the process. I bought a really nice coat and some other things, She wanted to be sure I got all the discounts I could for My purchases. She went above and beyond to find scissors to cut My tags off, so I could wear My nice coat right away. She was soooo awesome! Might I add.. there were 4 Customers in front of Me and She treated everyone just the same and Her personality made it worth the wait to check out with Her! I hope She gets recognized and rewarded for Her awesome Customer Service! Thank You so much Jean!!

Found some some clothes that fit and were what I was looking for and at a reasonable price then got a further discount at checkout. Really good service from Gail at the jewelry counter and I appreciate that I didn't have to stand in line at the regular checkout. Also it was very easy to return an Internet order that didn't fit to customer service. So glad Penneys is near me.

Sales floor looks nice. Good clothes selection. Associates in Men's department speak limited English. Nobody offered to help me during the hour I was there on a weekday evening. The fitting rooms are in a sad state of disrepair. There is no seating in the fitting rooms. Associates don't know where items are. Associates don't know what is/isn't on sale. The lady working the register was kind but painfully slow. The fact that there was a line of people didn't seem to matter. Overall: James Cash Penney would be embarrassed at the state of affairs here.

I have always found great deals at the store and online, and the employees are usually very helpful and polite.  Want to give 5 stars specifically to the JCPenney salon! Experienced staff, and great rates for haircuts etc. Recently had a 3.5 hr session with hair stylist Anna, who transformed my Asian jet black hair to lovely mocha/gold highlights! She was extremely professional and thorough, explaining and discussing the whole process, and letting me see the results after each step, I was so nervous as it was the first time I tried anything so different... Highly recommend Anna's services!  With shampoo, foil, toner, trimming and styling it was $155 + 50 more for some great hair products

An employee in the makeup department was very rude today. She had no other customers waiting, but insisted on sending my friend away because she had a coupon for free products from a manufacturer. The woman rolled her eyes and spoke condescendingly that she had "REAL CUSTOMERS ", though she clearly had no one else to serve. She kept telling my friend to make an appointment for later, for no apparent reason. Only after she called her supervisor did she become friendly and helpful. What a stressful shopping trip!

The store was very organized. The cashiers are very very polite hospitable and helpful. I really did enjoy my visit will come back again name Sandra and she awesome really enjoyed her

over priced store with a staff that acts as if they are too good to help anyone. Shopped in here for 45 minutes and never could get anyone to help locate something. Terrible staff issues and poorly laid out store.  very crowded and not wheelchair accessible between clothing aisles.

Though they were incredibly busy for a private shopping event for UVA students, the staff of JC Penney were nothing but helpful, kind, and welcoming. Though this store could use a few more staff members, that is more on corporate than this location itself. Everyone was super helpful even going do far as to give customers their measurements. They all deserve a bonus and a day off to rest!

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