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Keesler Federal Credit Union

  1. Pascagoula
  2. Pascagoula Bank

Reviews, get directions and information for Keesler Federal Credit Union

Keesler Federal Credit Union
"Established in 1947, Keesler Federal is a dynamic, stable, financially strong credit union dedicated to building a better community, one member, one relationship, one financial solution at a time. With $4 billion in assets and $1 billion in new loans annually, Keesler Federal is the largest Mississippi-based credit union and 82nd largest nationally. The not-for-profit financial cooperative is owned by its more than 270,000 members worldwide and has 39 locations throughout the Mississippi Gulf Coast, Jackson, Hattiesburg, Mobile, and greater New Orleans markets."
Address: 1509 Telephone Rd., Pascagoula 39567
Phone: (228) 385-5500
State: MS
City: Pascagoula
Street Number: 1509 Telephone Rd.
Zip Code: 39567
categories: financial service


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:30
Saturday: 09:00 - 13:00

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Reviews
Always very helpful and quick. I want to mention that Alyssa English helped me today. Probably the best help I've ever had. She was very attentive, genuine, and charismatic. I will definitely be requesting her next time I need anything. All around good experience
Tellers need new PA system in drive thru. Can barely hear them. It’s ridiculous. Also it wouldn’t hurt if they were a little more friendlier or personable or had a little more interaction with me and customers in the drive thru. A lot to be desired. Don’t take my word for it. See for yourself. The reason for the 1 star—-Since when did Keesler start holding checks??? Which Keesler has never ever done on any amount of check I ever deposited. Large or small. Pascagoula Branch does! Usually one reason why a banking institution does this. Makes it hard for other members. Won’t even try to call to see if check was good. Instead of a 5 day wait. I’ve been a Member for at least 10 years! Big inconvenience. Branch Mgr in Pascagoula would never return your calls. I wouldn’t even call the Branch in Pascagoula a Keesler Branch. Only one I’ve had trouble with. Close it up as far as I’m concerned. If your having that trouble. Don’t make it hard and pass it on to your customers who are trying to do their banking business legitimately. And have nothing at all to do with that!
They are ALWAYS eager to help...I am old frequently get locked out of my account due to entering wrong password, all I have to do is go into the bank and my phone to any one of those nice ladies am my problem is solved.
DO NOT get a credit card through Keesler. Keesler uses a 3rd party Visa company that WILL NOT refund you money for fraudulent charges. You will spend months turning in forms and information they claim they need, only to be told they can not help you.
We have been trying to get our house refinanced with Keesler because they had the lowest rate. However, the process has been a nightmare. We're on our third loan officer as the previous two have stopped replying to emails and calls. We were supposed to close on the refinance weeks ago. That day came and went without word. We reached out and were finally told that we would have to complete some renovations on our house. However, we were also told not to take money out of the loan account to make those renovations to our house because it could impact our credit. This process has taken four months! If they would have told us the refinance was dependent upon those renovations, we would never have gone this far. They charged us $500 for the inspection just to stall now. Unimpressed is an understatement.
I've always found this branch to be one of the better ones for KFCU. Always fastest in & out for loans. And the shortest wait times. I wish they would share their secret with the other braches. I have other banks both locally & online. Unfortunately, KFCU is not my favorite. Mainly due to negative customer service interactions, or long wait times at other branches. For example, auto loan preapproval. I thought the whole reason for getting preapproved was to not spend two hours watching the bank employee type all of my info into the cpu & waiting for an email to come back from another office in the building. All supporting documentation had already been submitted & I had the email stating everything was good. But, because I needed less than my preapproved amount, it had to be redone. So, 5 stars for this branch. But, 3 stars for KFCU as a whole.
This Branch is AWEFUL! Pam the Assistant Branch Manager is absolutely unhelpful, antagonist and seemingly combative which is deplorable when dealing with new members or potential new members. If you want the benefits of being part of a credit union go to Singing River Federal Credit Union. They will be more then happy to help you get the loan/banking you need and their customer service is AWESOME! Avoid Keesler like the plague!
I had such a great experience with this local KFCU branch! Jenay was so kind and helpful with my banking concerns! She exemplifies the best of KFCU Pascagoula!
Been banking here for years Pam the branch manager in pascagoula has always been there for us and the staff there is great as well
Worst customer service I have ever experienced in my life, so bad that I am closing my account and taking my money elsewhere
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