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Kentucky Orthopedic Assocaties

  1. Richmond
  2. Highland Doctor

Reviews, get directions and information for Kentucky Orthopedic Assocaties

Kentucky Orthopedic Assocaties
"Providing state-of-the-art orthopedic care at five convenient locations in Winchester, Georgetown, Paris, Richmond and now Versailles, Kentucky. All of our offices are full service, state-of-the-art facilities with comfortable waiting rooms, fully equipped digital X-ray suites. Open MRI is offered at our Winchester location. Both physical therapy and MRI is within close proximately to Georgetown, Paris, Richmond and Versailles. Dedicated to improving our patients’ quality of life, our board-certified physicians explore non-surgical treatments whenever possible and utilize minimally invasive techniques where surgery is required."
Address: 318 Highland Park Dr, Richmond (Kentucky) 40475
Phone: (859) 353-5022
State: KY
City: Richmond
Street Number: 318 Highland Park Dr
Zip Code: 40475
categories: doctor


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00

Reviews
My husband fractured his Patellar and was seen at the hospital. They called the ortho on call and acted like no big deal just to make an appointment in the Winchester office the following Monday. Keep in mind, not only did my husband have this fracture on one leg, he also sprained his ankle and can not bare weight on either legs. After calling for hours, no one ever answered the phone was able finally able to leave a voice mail and took 3 1/2 hours to actually get someone to call me back. Finally get an afternoon appointment, had to have the WFD to help get my husband out of the house into my car. When I get there, a line was out the door. Was misinformed we had to wait outside. So once we reach inside, I approach the window and told them he was here and that I needed assistance lifting him out of my car. They refused and said it was a liability. I think they were just lazy, they acted like they didn’t want to be bothered. Time for a career change for some!! I have never had a doctors office not assist a patient. I worked in the Federal Health care and it was my job to assist any patient that needed it. So frustrated, I stormed out, under a lot of stress on the verge of a breakdown, I called St Joe East for help. They told me to bring him in and they will take care of him. They were wonderful. They referred us to Bluegrass Orthopedic, Dr McGonigle. There office is wonderful! They have assisted getting my husband in and out of the car, caring, even put him as an emergency add on for surgery Friday!! If you can, please go somewhere else. Until they change the front office staff, it will be an unpleasant experience!!
The office staff is horrible!! The front desk has some of the rudest employees I have ever spoken to in my life. Some of the nurses are very rude as well. You can never reach anyone by phone either. The only reason they even are receiving a 2 star rating is the doctors themselves, they are very understanding and try to be helpful.
Please find someone else. Their level of care and concern for their patients is minimal at best. I was seen by the PA and he didn't take the time to even explain to me what my injury was, only telling me the name of it and then left the room. When I called the practice manager, Jamie, she was also lacking in her care/concern for my inquiries as to why their level of care is lacking. Save yourself the money and go somewhere else.
When I first started seeing Dr. Grau almost 8 years ago, he did a great job. However, the level of service I have received over the years has declined. For the past couple of years, he has done little to even attempt to help me. He has suggested surgeries that were not necessary instead of helping me to obtain the splints & braces that would help me with my condition. His office also refused to send a copy of my medical records to my primary care doctor for over a year and a half, even after I had filled out numerous medical release forms for them to do so; they said I needed to pay for my medical records before they could be sent to my primary care doctor. This resulted in me having difficulty receiving the medical treatment and care I need. After dealing with this for so long, I confronted Dr. Grau about it. He admitted that his office had knowingly broken the law by not sending my medical records to my other doctor. He acted as though he was going to actually start doing his job. He wa supposed to be making me a referral, and even had an appointment scheduled for me to come back to his office in 6 weeks. However, today a week and a half later I received a letter from Dr. Grau stating that he refuses to treat me. I am astounded and disgusted!
I have received wonderful care from these providers! Their new office at 235 Boggs Lane in Richmond is very nice, too. I will recommend this place to every one.
Greg is patient and really listens when I am having knee pain. I’ve been getting PRP injections for years from him . The PRP coupled with Synvisc helps my knee pain and I get them about every 8-12 months. I’m trying to put off having knee replacements for as long as possible. I highly recommend him as a physician.
Office staff, techs, and providers are very friendly and they provide excellent patient care. Multiple treatments offered, including non-invasive treatment/procedures. Highly recommend!
Dr. Grau took time to review my history and problems, offered treatment that day, and it helped very much! I would, and did, recommend him to some family and friends recently!
I love the doctors here! And had it not been for the short, curt and seemingly irritable front office staff, I would have given 5 stars!
The staff and doctors have always been very kind and helpful. I would highly recommend.
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