facebooktwitterpinterest
mobil menu

KeyBank

  1. Brockport
  2. Brockport Bank

Reviews, get directions and information for KeyBank

KeyBank
"Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day."
Address: 4707 Lake Rd S, Brockport, New York 14420
Phone: +15856375247
State: NY
City: Brockport
Street Number: 4707 Lake Rd S
Zip Code: 14420
categories: investing service, bank


Opening Hours

Monday: 09:00 - 16:00
Tuesday: 09:00 - 16:00
Wednesday: 09:00 - 16:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 12:00


related searches: Keybank brockport phone number, KeyBank login, Key Bank Brockport robbery, Bank of America, KeyBank near me, Chase bank, Five Star Bank
Similar places near
First Niagara Bank First Niagara Bank 3 meter
Edward Jones-Financial Advisor: Jessica Burris Edward Jones-Financial Advisor: Jessica Burr... 191 meter Edward Jones is a financial- services firm dedicated to serving the needs of individu...
M&T Bank M&T Bank 284 meter M&T Bank was founded in 1856 in Buffalo, NY as “Manufacturers and Traders Trust Compa...
Citizens Bank Citizens Bank 307 meter
Esl Federal Credit Union Esl Federal Credit Union 500 meter Don’t bank here. Ever. They will lie to you, steal your money and act like there’s no...
Reliant Community Federal CU Reliant Community Federal CU 1 miles
Chase Bank Chase Bank 1 miles
Brockport Federal Credit Union Brockport Federal Credit Union 1 miles
First Niagara Bank First Niagara Bank 1 miles
Five Star Bank Five Star Bank 1 miles
Brockport FCU Brockport FCU 1 miles Check out our Apps! Touch Banking https://itunes.apple.com/us/app/touchbanking/id3866...
Banks Trucking Banks Trucking 2 miles
Westmore Holdings Inc Westmore Holdings Inc 89 miles
Reviews
I will literally bank anywhere but here. Joe didn’t explain any promotions when I opened my account. Told my boyfriend to calm down when he asked for an estimated time it would take to finish up. Found out about a promotion from MY manager later on. Called & Joe said they would absolutely take care of me. Yay! I call a month later to check on the promotion & Joe tells me I don’t qualify because I didn’t meet the requirements in a certain time frame & is now trying to get me to open a credit card. It’s no big deal but the level of unprofessionalism is concerning, especially for a bank.
I agree with most of the reviewers here. 1. In person customer service is VERY LACKING. If tellers and the reps opening new accts do not like their job - either fake liking it or get a new job. I don't want excuses, I want a better experience. 2. ALWAYS a line to the door as tellers are not properly staffed. 3. Key Bank corporate policies are 20 years behind the times. I had fraud on my KB debit card. 99% of money was removed at the time. I contacted corporate customer service. They cancelled my card. Said I would have a new one in 3-5 days. It is day 10. I called customer service again, they said it should be delivered today. I has not been. I have to wait another 2 -days in hopes that the new card comes on Monday. 13-15 days without a debit card in unacceptable. Do not bank with Key Bank, look for something else. I will be moving to new bank soon. I am fed up with the non-sense.
If i could give 0 stars, I would. A cashier made a mistake and put items on my daughters card instead of part cash and rest in card. This entire transaction was witnessed by the cashier right next to her. The girl knew she made mistake and the other cashier helped the girl back it out. Great! However, the bank has decided to refuse to correct the $78 so far in overdraft fees despite the fact that the store corrected the mistake immediately. The Key bank manager laughed when my daughter spoke to him about it we were together in car, phone on speaker. They just simply DO NOT CARE. Stay away.
Told me my deposit would be available the next day. Confirmed it on online banking as well. Checked account the next day and it showed the deposit available. Went and paid a few bills. Went back to check balance and the deposit was on hold for Another week! Which is causing overdrafts. It’s a nightmare and as soon as I can I’m leaving key forever.
Staff is beyond terrible. Talk about having common courtesy. This bank branch new absolutely nothing. I was told by corporate to solve my problem in bank but bank said i had to do it over phone. A complete game of denial and passing blame. Their ATM took my money after deposit locked it up no receipt and said call this number. I called number and they said to go into bank to get money. Go into bank next day and was told they cant help. Call the number. It got to a point i had to hand my phone to an employee to speak to their OWN CORPORATE. How hysterical. Eventually i got a refund but they had placed a “reported stolen card” on my account without my knowledge and rendered all use of the card and ATM deposits void. Guess what go into bank they say oh its the ATM it acts up and gets cold. Call corporate they have no idea. Had to call 5 days in a row for someone to realize i had my account frozen. Long story short im now at Chase
Horrible branch!!! I deposited money in the ATM on Friday7/30 the ATM came up with an error after taking my money and also said we are unable to return one or more items from this transaction. It printed a receipt saying the same thing than popped up on the screen to go inside and see a branch member. I went inside and was told because I used the ATM I have to file a dispute with customer service. I called keybank customer services who file my dispute and said they don't know why the local branch couldn't help me. So now I have to wait 10 days while they investigate this dispute than I have to wait another 3-10 days if they decided to give me a provisional credit. This was my rent money I was putting in the ATM and the branch didn't even care.
My mother recently moved to Brockport, so we went to this branch, she was previously at the Gates location, which has a completely different way of treating their customers than this location. We went there to add beneficiaries on to her account, the male that took care of us was very rude and condescending. He handed us this papers to fill out and then went to another cubicle to casually talk to another co-worker, then sat down at the cubicle next to us. Now keep in mind that we had 3 papers to sign, which literally took 2 minutes. When I asked him if we had to do anything else, he said, "I will be with you in a minute", and continued to sit at his desk. That was my first sign. Unfortunately, my mother passed suddenly a month later, this was a heart wrenching time for us. I go into the bank with her death certificate, being the beneficiary on the account, and they tell me it has to go before corporate. I don't understand why, as we had just been to Chase and had no issues there, but accepted that. This was on a Friday. I call on Monday and they tell us we still have to wait. I look up NYS law and it says that as the beneficiary, as long as there is a death certificate, there should be no issue. I call KeyBank customer service, they tell me I just need a death certificate, and transfer me back to the branch, where the original male we met with, tells me that we have to wait 2 to 4 business days and that is their policy. No, sorry for your loss, no compassion, just his usual arrogance. I then go to the KeyBank in Gates, and they tell me that, all you need is to be the beneficiary and have the death certificate, They were nice enough to make 4 checks out to each of my mothers children, and expressed their sympathy. I am enclosing this long review, to warn others to be aware of this Brockport branch, apparently, they aren't even aware of their own company policies. I would hate for anyone else to have to experience what we had to experience after such a loss. I would not bank at this location for any reason!
Worst place you can ever go to, it's been over 28 days any my debit card still hasn't come in the mail. Literally go to any other Bank but this I don't know why this place even stays afloat.
I called multiple times attempting to apply for a PPP Loan and each time i was told someone will contact you. and by the time someone contacted me the time has expired. Thank you for causing me to lose that money for my business
When you are the only one in drive thru amd the transaction still takes over 20 minutes!
Comment on this place

KeyBank map

to add KeyBank map to your website;



Copyright 2026 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.0037 Loaded in seconds