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Reviews, get directions and information for KFC - Kentucky Fried Chicken

KFC - Kentucky Fried Chicken

Description

KFC in Iowa City, part of the world's most popular fried chicken restaurant chain, now offering buffets, catering, free wifi and more at select locations. Check our site for local details



"Visit your local KFC at 130 Highway 1 West for a fresh batch of our world's best chicken. Hand breaded and freshly prepared! Our chicken isn't made the fast way or the easy way. It's made the hard way. Each fresh batch of the world’s best chicken starts with our cooks inspecting each individual piece. Then, our fresh chicken is carefully rolled 7 times in our secret blend of 11 herbs and spices before being rocked 7 times and then pressure cooked at a low temperature to preserve all the great taste we’re known for around the world. From our Original Recipe® along to our Extra Crispy™ chicken, home-style sides and buttermilk biscuits, we're here to meet your chicken needs all day long."
Address: 130 Highway 1 W, Iowa City 52246
Phone: (319) 351-6180
State: IA
City: Iowa City
Street Number: 130 Highway 1 W
Zip Code: 52246
categories: chicken joint, fast food restaurant



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Reviews
What a busy location...people were waiting inside for their food and the drive thru was backed up outside. Placed our order and was told to give them about 10 minutes. Our food was given to us in less than 10 and it was very hot. It tasted very good and I enjoyed it completely.Food: 5/5
Excellent service quick & with a good attitude. Great working team, clean restaurant with bathrooms, handicap entrance & parking. Drive thru available. Had their bowl has chicken, corn, mashed potatoes, gravy& cheese yum.Food: 5/5
Sat in drive through, from 6:45 to 7:20 pm on 9-23-23, THEN NO extra crispy, when placing order, another 10 min or longer, seems to happen ALOT!!!, saw people inside waiting at least just as long, staff seems more worried about, how many cars in line, etc. saw numerous employees going out looking out door, etc instead of getting the orders out. Heard people coming from inside, stating, “ never thought, it would take 15 min for a 3 piece meal” , not a fast place, employees seem lost on what order they are working on. Wouldn’t recommend, VERY DISORGANIZED!!!
Waited in line forever. It seems it gets worse every time we try the drive thru. It took 15 minutes just to get to the speaker. The car ahead of us took, no joke, about 10 full minutes to give her order because she was also taking people's orders on her phone. The person ahead of her got their order and she pulled up to the window. She got her drinks and then sat there for about another 15 minutes waiting for her order. We have no idea how much food she was waiting on, but we only ordered two things. We waited and waited. The woman was not asked to pull ahead and wait for her order so other cars could be served. The two vehicles behind us finally gave up and left and honked angrily as they drove passed. We waited yet another five minutes and gave up as well and drove off. It is absolutely ridiculous to order that large of an order in the drive thru, and it's incredibly rude to make every car in line wait that long. Drive-thrus are meant to be quick.
I wish I could give then negative in each category. Bad customer service if you order online for pick up they are never ready, this is 2nd time we ordered crispy got regular after waiting 20 minutes in store don't know meaning of ordering online for pick up. The server was literallythrowingchickeninto the bucket have some respectman. Not recommended for anyone if you are in a hurry.
As of this passing Sunday, I will nolonger be patronizing this restaurant. A customer in front of me witnessed an employee drop some tongs on the dirty floor and precede to use them on the food! The customer called him and out and then I put my two senses in and his response to me was " Ma'am they anit that dirty ". Considering that the cooking utensil fell on the floor, it was dirty and it makes me wonder if he has done this before? Disgusting place. Need to stop hiring crack head kids that obviously don't take pride in their work.
Last time I went I got the $30 fill up but they wouldn't allow me to change even one side which my previous KFC had no problems doing. Was told it wasn't allowed...obviously manager's decision. Tried to buy the same thing last week and was told they didn't have it. I said I saw it online and was told I need to buy it online. Bought a 12 piece bucket which on the drive thru menu said $26.99 but when I drove up to pay they told me $42+. Ended up purchasing anyway. I had gotten there 15 minutes after they opened. The chicken was dripping with grease and mac-n-cheese wasn't fully cooked. We normally love their chicken but this KFC is the worst I've ever been to.
Don’t go here if you want to be accused of doing something you’re not and have an elderly man in the drive thru call you bad parents. Contacting higher people about this immediately.Food: 1/5
I just went threw the drive threw. I first asked the gentleman standing outside if still open, and he greatfully said yes ma'am. I was like thank God well there 95% of the time I only get the potpies as their so delicious and I was starving!!! Unfortunately the same gentleman with the brown hair nicely let me down with bad news that they we're out sadly I jokingly said so that means your paying for my meal then lol and said I'm just kidding. I work at McDonald's so I know what it's like. I proceeded to order something different and he made my night by paying for my meal since they were out of my favorite and only favorite dish. I said on no I was jk it's ok, and he stated no I'm for real. Order whatever you'd like besides the potpie. I was shocked & stunned and so grateful! That honestly made my night. I just order a couple CHK tenders and a small Mac n Chez. I didn't have and cash on me for a tip so the best I could do to thank him was give him one of the scratch off tickets I just bought... That's was amazing customer service.not just bc he paid for the meal, but how polite and sympathetic he was knowing I was bummed about the potpie, and I had a long day n just wanted to get some food n get home. Thank you so much! I'm greatly appreciative of the support! KFC managers make sure you give him some kind of bonus or incentive for such great compassion customer service and amazing work at the end of a long day shift that is 100% satisfactory customer service. Trying to compensate the order you need to have more employees if you don't already like that that go out of their way to make a customer happy so please make sure he gets some kind of incentive for the great customer service and due diligence he did tonight for me I am so grateful I can't thank y'all enough!
So the food is okay nothing special but good nothing absolutely horrible just not that great. But the service is horrendous they can't even get one order right. I asked for French fries they gave me coleslaw their biscuits were a little bit stale they were super crispy on the outside like a french fry and then unsure if they were cooked on the inside. And they have imitation butter spread. All in all it refreshed my memory that I will not go to KFC very often I do it once every 3 or 4 years and always regret it this place was especially bad in that they couldn't even give me French fries and substituted my French fries without telling me for coleslaw which is horrendous all it is is sugar mayonnaise on your greens
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