Reviews
My friend, possessing a 7-day pass having utilized only 1 day at the aforementioned branch, and I, a full-year paid member, were subjected to an unexpectedly prolonged and discommoding entrance process on this occasion. Previous visits were seamless, simply involving form completion and entry, however, on this particular day, we were informed that assistance from a sales representative was requisite for my friend's pass. Regrettably, the engagement with the staff, notably with the individual identifying himself as Mike, the store and district manager, was noticeably less than professional and contradicted the positive experiences I previously had at your St. Louis Park location. Despite our explicit expression of intent to discuss membership options post-workout, Mike persistently and insistently pressed us to engage in a sales conversation at that moment, which significantly delayed our entry. It is worth noting that I had explained my status as a retired veteran with anxiety issues, emphasizing our desire to commence our workout due to my limited time and to mitigate my increasing anxiety. What exacerbated the situation was Mike's subsequent demeanor and interactions, which I perceived as both condescending and dismissive, particularly when he said, “you good,” in what seemed to be a diminutive manner. Furthermore, my friend experienced an unduly prolonged discussion, which could be categorized as an interview, with another sales associate even after I had commenced my workout, a situation I found to be unnecessarily elongated and disruptive. I understand that every business strives to expand its membership and sales; however, the approach taken by Mike and his team was unbecoming, unprofessional, and not customer-oriented. His inability to provide a business card or further contact for a higher-level manager when requested was also deeply concerning and contradicted the standard transparency and accountability I anticipate in professional settings. I kindly request that this matter be investigated and addressed appropriately to prevent future similar occurrences. As a proud member, veteran, and individual of Latino descent, it is pivotal for me to convey that such an experience significantly undermines my comfort and trust in La Fitness. Moreover, I have filed a complaint with the Better Business Bureau BBB to formally document this unsatisfactory experience, but I am hopeful that addressing this matter internally within Richfield LA Fitness will facilitate a resolution and prevent any future patrons from experiencing similar discontent. Thank you for taking the time to address my concerns, and I
As soon as I walked in kallie greeted me an amazing attitude. She had the most amazing smile on her face and I really felt welcomed here and if I ever see her again in this La I’ll make sure to bring her favorite coffe just to make her day. Mike had the most coolest beard with the biggest muscles I’ve ever seen, as he greeted me it felt like he was apart of the fam. I really hope you give these two a raise for there work and I will 100% be coming back.
I joined LA Fitness a few years back and did not care for this branch then. It has improved a lot over the last year. Friendlier and more helpful front-desk staff, the bathrooms and locker rooms are clean. There is always equipment available when I need it. It has also been cooler inside during the summer, making it easier to work out. For what I pay a month, it's worth it.
This is such an awesome gym. Was here visiting and wanted to try a gym I hadn’t been to before. It reminds me of all my best gym experiences, really activated my love of lifting. It’s huge with most of the open space dedicated to weights - perfect, and has huge studios for movement, stretching, yoga, basketball, spin etc. Great smoothie bar for before or after boost. Best gym I’ve been to in ages. Mike at the membership desk was really awesome to talk with. Great atmosphere from the other folks here, people here to workout rather than phone it in. Lap pool as well. It actually makes me want to move here so I can workout all the time here!
I was there to get a day pass since I’m from out of town, and I really needed to lift some weights. From what I saw it was a nice facility. No complaints there. I wouldn’t rule it out as an option if you live here. But I give three stars for a different reason.The guy who eventually came to the desk sold me a day pass for $20. He said he would extend it for a week if I wrote a good review. I said I like to write reviews, but never for compensation. Gyms are notorious for dishonest practices so this is probably routine in the industry, but I still feel like I need to say something.
If you’re seeking a daily show of various men in their underwear, this is the place to go!! There are boxers & briefs in black, gray, light blue, etc. All can be seen in the hot tub and pool. If you’d like to see, I recommend going two hours before closing time each day for the highest quantity of men. It really is amazing! Management doesn’t care to enforce the rule to wear swimsuits, so if you’d also like to parade around in your underwear you should definitely join this gym! The hot tub has a constant layer of thick, dirty bubbles on it, so that’s great to! Best to fully shower with soap after using it so you don’t catch a fungus. Many of the weight machines are broken or in disrepair as well. I’m guessing all of the 5 star reviews are planted or paid for to increase the rating. Update: I just got to see a man undress right in front of the front desk person who didn’t see him because he was too busy watching tv on his laptop and me! He had blue boxers on. Then came into the pool to exercise and then the hot tub. Got to see black briefs today too! Tried to go to Edina but their pool is closed due to a broken pump.
This is probably one of the nastiest gyms I’ve ever been to! 70% of the machines are old and need to be replaced! The treadmills feel like you’re running on potholes. There’s always 5-6 equipments that are always down consistently. The locker rooms smell like something died in there. Not sure if it’s not properly cleaned or if it’s just the people who go there never showermaybe both Do a better job!!!
It's a great space to workout and release stress. Always clean! Plus their employee are always polite and friendly. Thanks also to Mike, he is a great fitness director that really cares about people and tries to help all members no matter what.
Excellent gym with all the amenities you can ask for, plus a sauna. Love coming here whenever I’m in town. Mike was great at showing me around the place !
From out of town, this LA fitness is comparable to every Goodlife Fitness and Gold's gym I've been to. Organized, friendly, clean, lots of equipment. Great workout to start vacation!
