Liddell Construction Supply

Last year, my husband and I took on several substantial concrete projects. The first of our jobs was a 4' walkway all the way around the back of our cabin. We discussed using two tones of color hardener along with stamping a pattern into the finished product and because some of this was new to us, we discussed our project at length with a woman who worked at Liddell's. She was knowledgeable and patient and she knew the company's inventory well. We were very impressed with her and trusted her input. Since we had no idea how much hardener we'd need, she suggested we overshoot our projected needs to make sure we we could get enough of the colors, and when we were done to bring any excess back for a refund. She stated the obvious: the tubs could not have been opened and had to be in good shape. We cautioned her it would be a while before we returned extra hardener because we were working in stages around other projects. Having the luxury of our own cement mixer meant we could beat ourselves up, take a break, then get back to the projects. Both of us are in our 70s, so this has worked well for us.  She assured us delayed returns were no problem. In fact, she said, with such an erratic supply chain, getting product back would be a good thing and far better than running out and being unable to get more. After the walkway, we undertook some unique cement steps for our front porch. They have seashells, beautiful rocks, big chunks of colored glass and more. We tried the hardener on them as well, but found it was too hard to work it into the cement around the additions. It was a kick going into Liddells because contractors would hear us conferring with our contact and showing her pictures of our work and soon they were looking at them and adding insights. With only the landing of our porch to complete, and having decided against a $99 sprayer I'd intended to use for wet-look lacquer I preferred brushing it, we loaded up the unopened hardener and sprayer last week and headed to Lidell's, which is about 50 miles from our home up on the Trinity River near Lewiston. Steph walked into the store and explained why he was there. The manager flat-out refused to take back our purchases without receipts. When he was reminded he can look up our purchase history easily because we used the same card, he still refused. NO RECEIPTS, NO REFUNDS. So we hauled the 5 buckets of hardener and the sprayer home and put the 60-pound buckets back in the garage. Again, a reminder: we're in our 70s. Who appreciates having to go through this? Yesterday, receipts in hand, we returned to Liddell's. Steph suggested he go in alone because although he wasn't happy, I was fit to be tied at how we'd been treated. I have created, owned, run and sold businesses for over 50 years and I know customer service. This guy was manipulative, rude and he'd already cost us a 100-mile drive with all-time high gas prices. Steph carried in the sprayer and about 10 minutes later, walked out without it. I assumed we'd drive to the back to unload the hardener but no. "Let's go," Steph said. "He refused to take the hardener back." This story just gets better. The manager said the really bright employee we'd worked with was gone. He whined that new hires don't last more than 3 months; one hardly has to wonder why. And although he did take the sprayer back, he pointed to signs on the front of the counter that say, "No returns without a receipt" and "No returns after 30 days." Then the manager launched into a diatribe on the hardener not being worth anything because it was just over one year old. He claimed his rep for the product says it loses its color. While we doubt this very much—those tubs are solidly sealed; where would the color go?—we were specifically told we did not have to hurry to return the hardener we didn't use. Did we have proof of this? No. Did we ever see the signs? No. Someone was standing at the counter and blocking their view each time we were in there. We're handing this over to Visa and will never patronize Liddell's again. Very bad form.

Great, helpful and knowledgeable staff. I also appreciate the pallets you leave out for us to have!

When I turned away from the friendly face at the counter and started towards my truck the young man that worked there had already had loaded my truck, "NO HASSLES"and he had a great attatude, that can be a rare occurrence Early in the morning. Good job bro.

Most knowledgeable construction supply company in Shasta county. You can actually ask them any employee in any department a question and they will have a correct answer and usually able to suggest other options usually better ways than you asked about. Extremely welcoming and friendly staff. I always look forward to my trips there.

There when you need them.

As a beginner in concrete i highly recommend checking this store out for all your concrete needs..

Professional hardware supply store. Personalized service, they had the parts we needed. Thank you very much.

They have everything we need.

One of the best tool stores around!

If you need it they have got it