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Lincare

  1. Yorktown
  2. Nebo Health

Reviews, get directions and information for Lincare

Lincare
"We remain committed to you and your patients during uncertain times. Let us offer our expert customer service and robust clinical staff to ensure you have the support and assistance you need during these times. Managing a chronic illness can be difficult, but Lincare specializes in offering you the services and products you need including 24/7 support and in-home instruction and set-up. From the latest technology in respiratory and oxygen care to our full line of durable medical equipment, our goal is to keep you safe at home and out of the hospital."
Address: 1601 S Nebo Rd, Yorktown, Indiana 47304
Phone: (765) 747-0477
State: IN
City: Yorktown
Street Number: 1601 S Nebo Rd
Zip Code: 47304
categories: business service



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Reviews
Ashley helped me on 8/15/23, again on 8/16/23, and on 8/30/23. I have worked with Lincare for years. Many of the staff who are no longer there were impatient and not empathetic. Ashley was patient, compassionate, knowledgeable, and helpful. She slowed down once she saw that my husband was taking notes. She answered his questions and mine, and at no time did she make me feel stupid. I had asked my doctor NOT to use Lincare because of my past experiences.Thank you, Ashley, for your kind support!
If you need oxygen, use another company if you can. Drivers are super nice and helpful when they show up. I’ve had nothing but difficulty when I call in for supplies getting what I need when I need it. Even when the text message comes through asking if you want your delivery doesn’t seem to work. I say yes but I don’t get a delivery. It is nice that you can have stuff delivered to a vacation address but that too has been difficult at best from the request not being logged properly to getting broken equipment. I give them a 3 because of the actual delivery drivers. They’re nice and helpful and one went out of his way for us while on vacation. If not for that, I’d give them a 1.
For over a month our NP has been trying to get them to bring me oxygen for night time use because my oxygen drops into the 70's and 80s at times. We have called repeatedly with no luck. DON'T USE THIS COMPANY. They are horrible to deal with. I even had someone with the company call me several days ago asking if I had gotten everything I needed. I said NO. She said you should get it today. I still have heard nothing from the company!!!
My son needed a bili blanket and Lincare was the only provider we could find that had them. I had the oxygen company I used to work for fax over the doctors order because they didn't have them. Now I do realize that this was faxed over a few minutes before close, but they told me they wouldn't get me the blanket because they didn't want to submit it to insurance that close to 5. So basically something my 5 day old son needed, was refused because they didn't want to spend a few extra minutes submitting it to insurance. I've always known they are not the best company, but to refuse service. My doctor had tried getting ahold of them much before 5, but rhey just kept leaving my doctor on hold.
We so appreciate all the help we have received from Lincare since my husband went on oxygen this spring. We decided it would be easiest to exchange our tanks ourselves, instead of having Lincare deliver, since we had such varying needs each week. This also gave us the opportunity to meet Ashley at the front desk and Scott in delivery. Ashley has been extremely helpful in answering questions and helping to find solutions to problems we have had. She always wears a smile no matter how crazy it sometimes is there. And Scott originally set us up with the oxygen on a Sunday afternoon when my husband was released from the hospital. He was so helpful that day and has continued to be so helpful when we have come out to exchange our tanks. Thanks to everyone we have had contact with at Yorktown’s Lincare.
Seriously ridiculous that an oxygen supply company has me on hold over 18 minutes without a single person ever coming on the line. I called 2 weeks ago for my son's supplies to get shipped and we still haven't gotten them. I tried calling back 3x this week. Each time has been between 10 and 30 minutes on hold before I hung up. This is bull, Lincare. Do better. Edit to the response... I already spend about 4 hours of the month on the phone with you guys between the wait times and the having to call back numerous times to finally get someone to actually ship my son's order or even put it in the computer. Why would I waste more time to call and complain when nothing will change?
Do not use this company, promised a bed delivery to my home then called back as the EMT were getting me ready for transportation and said they were missing parts. Cost me an extra day in the hospital. Now I get rude people on the phone trying to get me to provide a doctor's note or sign an AMA. I am done with the bed and they said they would pick it up a week ago, it's still here and nobody wants to answer the phone
If I could give zero stars I would. This is the worst company I have ever felt with. My mother in law is on oxygen 24/7 and she came home from hospital in an ambulance because lincare can’t do their job and provide us with the necessary equipment needed to support my mother in laws oxygen needs. We can barely get tanks delivered when we need them. Calling corporate does nothing. We will be calling a lawyer and filing a lawsuit against this worthless company.
I've been waiting for a month for my husband's c pap. I've called and you can not get ahold of anyone. I called this morning and finally got someone to answer for them to put me on hold yet again and they ended up hanging up on me. I've called back and waited for ever with no answer...again!!
So sad a business would take advantage of terribly sick people. I was told my equipment would be paid for and mine by the main office. The local office said they didn't know what they were talking about. Local office rents the machine and you never own it just pay forever. If I had known that I would have bought one myself! What I had to pay I could have bought multiple machines! After applying for financial assistance it has been over 6 months and no response. You cannot get thru to talk to anyone. It's terrible. I feel like it is a scam.they rent the machine and try to bill my insurance over $4000 a month! Now I owe them thousands and no machine. All I get is collection notices.
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