Reviews
If I could give this place zero stars I would.I signed my girls up for the combo camp and they got the stomach flu vomiting and diarrhea. I emailed lone mountain over the weekend and let them know and asked if we could roll over our enrollment to the next open week. They were super accommodating and pushed them until their next available week and thennnn I saw my credit card statement. They charged me AGAIN! So naturally I thought it was a mistake, so I called. When I called, the women who identified herself as the manager, told me that there was nothing they could do and all deposits and enrollments were non refundable. I told her that there was nothing I could do, my kids were actively throwing up and I am still doing camp with them, just another week. Also, at the time of rolling over our enrollment no consent was asked to recharge my card. She said she was sorry but there was nothing they could do. This is not how you run a business. Even during the school year they offer make-up classes. Will not be using this gym, my girls will find other hobbies. Update: The owner did refund the deposit for the July camp, which I appreciate. But since we already paid for the June camp and they couldn’t ROLL over the enrollment to another week and my kids had been symptom free for DAYS, I decided to get some of what I paid for. So after four days symptom free, I took her to camp and it was very clear that the staff had pre-coordinated to turn me away at the door. When I tried to appeal to the owner she kept saying that my daughter wasn’t 24hrs symptom free because that was what was communicated to her from the front desk I was the one communicating with the front desk all week. This is obviously a company that does not value their clients. Companies that don’t value their clients don’t stay in business for very long. Hope another gym moves into the valley, it won’t take much to win over customers from lone mountain.
would not recommend. My daughter takes gym classes with them and she is on the younger side and they complain how she doesn't listen. Obviously a 3 year old still needs to learn how to listen to stranger after she's only been with me, maybe if they can deal with it they shouldn't have classes that allow 3 year olds in it by themselves. Also I signed up both of my kids for swim classes and by mistake I did enroll my kid in an extra class and they wouldn't refund them after I have been there for months and always paid in time and obviously was going to enroll them in more but not after this we will just finish this summer session and than never again.
Daughter loves attending her gymnastics class, all the instructors are great! Highly recommend.
We have enjoyed the two locations of Lone Mountain Gymnastics. The kids take swimming lessons at one site and enjoy the ninja course at the other. The staff at both locations are very knowledgeable and great with kids of all ages.
Excellent place for children to grow and develop! In the three years that my children have attended a wide variety of classes offered by LMG from preschool gymnastics and toddler swim classes to the team gymnastics I've never had a bad experience there! All three of my kids learned to swim there and are strong swimmers now. On our recent vacation they all did great in the open water due to the love of swimming that was encouraged there with the nonthreatening environment, warm water in the pool and shallow depth of the pool. The staff at the gym and pool area are always very professional, smiling, and ready to help. All of the instructors are excellent with children and helping children succeed is their goal. My kids love every minute we spend at LMG. Jeff and Suzie the owners of the gym are the nicest and most attentive people you would ever meet. They care about helping children reach their goals and it's very important for me as a parent.
We have been at Lone Mountain Gymnastics for the last nine months and 5 stars isn't enough. We love the coaches and how they interact with gymnast. They have the perfect balance of kindness and discipline and help your gymnast reach the goals they are trying to meet.
A great team of instructors who keep it fun and educational for the kids. They are energetic and enthusiastic about teaching the kids to be comfortable in and around the water. Kudos to the entire team! It's fun to watch them work and create a fun atmosphere for the kids to learn and be safe in the water.
Insensitive staff who fail to recognize the needs of children, poorly designed programs. After hearing both good and bad reviews of this place from friends, we decided to give Lone Mtn the benefit of the doubt and see for ourselves. We enrolled our child in a summer gymnastics camp for kids age 6-11. The first 15 minutes of the the camp entailed an ill-advised game of dodgeball where 30 kids ran frantically around a small area of the gym, throwing balls at each other, and enduring a number of hard collisions as they ran. I watched horrified as big 10-11 yr old boy nailed my little 6 yr old daughter in the back with a rubber ball. Far from an ideal way to start her camp experience and in fact, she was nothing but scared. We arrived 20 mins early on day three to pick her up and observe the class. Not one kid was smiling or appeared happy. What kind of program is that?! This was our first and last experience with Lone Mtn. I'd recommend you get a good sense for this place, their intense and insensitive staff, and their badly designed programs, before making the same and expensive mistake that we did.
My kids do gymnastics and swimming at Lone Mountain. They really like their instructors and so do I. I am really impressed by the development in skills and confidence I have observed since my children started in their programs.
