Loving Layers is a home based bakery that provides custom order cakes for all occasions. If you needing a cake, I can help. :)
Need to Know
Are Your Cakes Fresh?
Yes, cakes are baked as they are ordered and within 24hrs of the date & time of delivery. Each cake is custom made with its own special attention.
How can I place an order?
You can place an order by emailing, Facebook message, or text. However your cake order will not be considered valid until you have approved and signed a cake order form and terms and conditions form sent to you via email.
Do you require a deposit?
Yes, I require an 50% NON-REFUNDABLE deposit before your date is secured.
How soon should I place my order?
I need at least 14 days minimum notice for a cake order. However the sooner you place your order the better. I have a limited number of spaces each month so as soon as you find out you need the services of Loving Layers please send the request.
Do you honor last minute orders?
Yes, I take last minute orders if I have the time and space available to fit the order in. Last minute orders mean any order placed less than 7 days before the requested event date.
Late/Last minute rush fee is $25. Your order must be paid in full at the time of the order being placed and it is NON-REFUNDABLE
Do you do X-Rated Cakes
No, No, and No, Please don't ask! I also will not do a cake with blood and gore.
Where are you located?
I am located in Easley, SC. .
What are your hours?
Since I work at my own pace my hours vary. I am available through email during the day...so if there is a pressing issue as it relates to your order I will respond via email and or give you a call at 864-420-6402.
How will I know how to cut the cake?
I will supply you with instructions on how to cut the cake correctly in order to get the maximum amount of servings from your cake order.
Do you do sheet cakes?
Yes, but I prefer not to.
Does my cake need to be refrigerated?
Cakes do not need to go in the fridge however they do need to be keep in a cool place. Your cake will not do well in heat or sunlight.
How can I pay my deposit?
You must pay your deposit through PayPal. The deposit is NON-REFUNDABLE
Do you deliver?
Yes, I deliver the delivery fee is $25 and must be paid at the time of delivery. I suggest that all specialty cakes get delivery. If you decide to pick up a cake that I inform you that may be difficult to transport, you will have to sign a pick up waiver releasing me from any and all damage done to the cake. I will not be able to come to your location and fix the cake. Once you pick up the cake it is your responsibility to make sure that it gets to the proposed location in good shape.
Do you do wedding cakes?
I prefer not to do wedding cakes but am not completely opposed.
What happens if I decide to cancel my order?
Refunds/ Cancellations: In the event of an event cancellation your payment is fully refundable up to 60 days prior to the scheduled event date and will be issued within 14 days of event cancellation notice. If your event is cancelled between 59 – 30 days prior to the scheduled event date 50% of your deposit will be refund and will be issued within 14 days of event cancellation notice. There are no refunds applicable for event cancellations within 29 days of the scheduled event date. Although you can not get your deposit back I can apply that deposit to a future order within the next 6 months if you cancel within two weeks of your event. If the cancellation is not received in a timely fashion as indicated your deposit will not be applied to future orders.
What if I need to make a change or addition to my order?
Change is okay. I kindly ask that you give me at least one week before the event to make those changes. I can not honor any changes or additions within 2 days of your event
Will I need to sign a contract?
Yes.....once you decide to place an order be sure to provide me with your email address so that I can send the contract
Why aren't your prices listed?
I have decided not to list my prices because every order is unique and requires different details and time. I take a lot of time and energy away from my family to make sure that your order is exactly the way you want it. I am a perfectionist so each cake has its own value and no 2 orders are alike.
Although I have answered some of the more important questions you may have, I am sure there are a few that I have left out. If you have another question that is not listed above please send me an email at [email protected], text, or FB
