Macy's Furniture Gallery

Wow, is this place terrible! The sales associate was great looking for a commission but after that it all went downhill. The finance people charged our card twice causing it to decline other bills and led to fees. The “white glove” delivery was a cluster from beginning to end. They did not wear masks, tracked mud and leaves into the house, did not touch a vacuum, did not connect all the pieces of the sectional together and didn’t bring the cords to plug in the recliners a month later we are still waiting for the correct cord having received the wrong one in the mail once already. Our attempts to get all these problems addressed have been met with rude customer service staff and incompetence at every turn. My 2 cents? Go ANYWHERE else. It cannot be worse. The sectional is nice and comfortable but not nice enough to make up for the lousy customer service.

Ordered a leather sectional from Macys furniture in Olympia. Great in store customer service, very helpful staff and what luck the couch we wanted was in stock during this supply chain shortage. I was super excited that we would have our new sectional in a matter of a week and in time for Christmas. The delivery and set up however was a nightmare. First of all the delivery guys left our driveway a mess of Styrofoam, and we have a partially gravelled driveway so that will be there forever or until the wind blows sufficiently for many days to blow it all away, great for the environment guys.Then the sectional latches were not lined up, so part of the sectional rocked when you sat on it. The delivery guys were trying to get me to accept this as how it was going to be, so call me a problem customer, but I did not just pay $4000 for a sofa that is going to rock back and forth because the legs do not balance right due to misplaced connection latches. They finally give me a number to call to get this resolved, the guy on the other end of the line tells me 7-14 days, and I specifically confirm with him that it will be such a short wait since I know the supply chain is causing furniture delays being that we had previously waited 4 months for bedroom furniture at a different furniture store. He assures me 7-14 days and that we should keep the unattacheable sectional until the new one is delivered since I was pretty upset that I would not have a sofa for Christmas. Anyway about 2 days into our 7-14 day wait, my husband gets a text saying the sectional will not be in for 3 months. Furniture stores STOP lying to your customers if something is going to take longer or may possibly take longer tell your customers. We can understand there are production and supply chain slow downs, what we can't understand or accept is being lied to. I will probably shop for furniture here again because this was my one and only bad experience with them, hopefully the next experience will be better, or I will have to drive all the way to Tacoma for furniture, since Olympia has so few choices.

Way over priced