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Macy's Furniture Store

  1. Boca Raton
  2. Boca Raton Furniture Store

Reviews, get directions and information for Macy's Furniture Store

Macy's Furniture Store
"Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Boca Raton Furniture and Mattress Gallery offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture in select stores. Plan your visit to 9339 Glades Rd. Boca Raton FL 33434 today!"
Address: 9339 Glades Rd, Boca Raton 33434
Phone: (561) 620-4500
State: FL
City: Boca Raton
Street Number: 9339 Glades Rd
Zip Code: 33434-3907
categories: mattress store, furniture store



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Reviews
Buy all my furniture here. Ask for Rochelle she's fantastic! If you want quality furniture at a great price this is the place.
Clean store, plenty of space. Sales personnel were not pushy. Large selection.
I purchased an amazing sectional back in 2016 and bought the protection plan for 5 years as Macy's gives you back the money if you dont file a claim. I called the store last year when I thought my warranty expired and the sales rep told me that I had another year. Well, la te da, I called to file for the voucher, which has to be within 90 days of it expiring, and guess what, it expired last year. So the rep lied to me and now I am out the $500 voucher. Check your receipts folks.
We purchased a couch with 2 electric recliners and a console with electric plug and 2 USB ports. Approximately 10 days after delivery the console stoped working. I called customer service who then transferred me to furniture customer service . They scheduled an appt for repair. They came promptly and quickly diagnosed the problem as a simple switch. They do not carry parts so they said it would have to be ordered and it wouldn’t be long because it was a common part. A couple of days passed and I called to check status. Customer service knew nothing about the part and I was frustrated and after a half hr wait they finally got the part ordered. They said the part will come from vendor within 4-6 wks maybe sooner. I asked if they would update me as to delivery. They said no because the vendor doesn’t notify them. I would have to wait till the part arrives then call them back and they would schedule repair. I find it astonishing that Macy’s is unable to provide appropriate customer service and follow up with its customers. Apparently once they make their sales they are no longer interested in you. I guess they don’t need repeat business. Churn and burn should be their motto.
They created a huge problem for us when we ordered a dining room set and did not deliver when we expected. We don’t live nearby and we’re setting up our mother’s house after an accident. She now has NO furniture set and the new estimate for delivery is in 3 MONTHS. Absolutely unethical that we weren’t told this could be an issue.
I never write reviews, but had to due to the awful experience I have had. DO NOT buy anything from this store. I ordered a bedroom set. The bed was delivered, but the delivery guys were not able to put together as they said the hardware was not in the box. One of the end tables had paint already coming off and two drawers in the dresser would not close. You would think due to the above that the saleswoman, Rochelle, I bought it from and customer service would rectify this asap. Rochelle the sales woman was no help at all and either was the customer service I reached out to by phone. This has taken me hours on the phone and I still have no resolution. I will never go to Macy's again.
Where do I begin? The best part of the experience was the day we ordered our seven piece kitchen set. From that point on it was a hot mess. We placed our order on February 19 and schedule delivery for March 12. We got a call from the warehouse on March 10 saying that they destroyed the table. So we had to wait another almost 2 weeks for another one to come in. We called the store and they are useless. The rep who answered the phone and we told them they destroyed the table said, “ Yeah that happens all the time”. That’s reassuring! They know absolutely nothing as to what’s going on in the warehouse. So we schedule the delivery for March 22. We get a call on March 20 from the warehouse that they ordered the wrong table and it was going to take another two weeks for the table to come in. I call the store and I speak to the representative, Laura, who helped us in the beginning. Her and her manager know nothing. The warehouse does not update the system and Laura sees that we’re still supposed to receive our table and chairs on the 24th. She then schedules for everything to be delivered on the 25th. The warehouse sends us a confirmation of delivery for the 25th and later that day sends us a change of delivery to April 8. We then canceled the order. If you are as confused reading my post as to our experience dealing with Macy’s furniture overall, that should tell you not to buy from Macy’s furniture. Absolutely terrible! I would love to share pics but the table would either be the wrong one or destroyed by warehouse.
If you’re doing anything other than buying a piece of furniture, be prepared to go through a long treacherous journey with customer service. Customer service is absolutely horrible. If you’re returning furniture that has a manufactures defect, if you’re scheduling delivery, if you’re exchanging a furniture piece for another - anything - you will have to deal with chaos. Nothing is simple or easy, they make it extremely complicated and will make your experience horrible.
Excellent experience today. I started shopping for a mattress set in mid February. Was at this location a total of 3 times... First time the saleswoman was pushy and borderline obnoxious... Second time the salesman left me in the mattress dept and never came back. Today was my lucky day as I wound up with Karlene and she was awesome! Helpful and patient and very knowledgeable. She made the process totally painless for me.
Rochelle the sales lady was very helpful. She took her time with me until we found the exact couch that I was comfortable sitting on.The price was reasonable as well. Definitely shop there again.
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