Madison Fireplace & Patio

Very helpful and attentive staff. Taught me how to measure our new fireplace and sold me the perfect grate. Also, helped with the proper tools. Not cheap, but definitely worth the iron and great service!

I placed a call into Madison Fireplace & Patio over 6 days ago as our inside gas logs would not stay lit for more than a minute. The person that answered their phone told me to text them a picture of the gas logs, state the problem, and provide contact #. They said one of their service people would follow-up. We did all of that right away. Well, we haven't heard anything from them. And we even called/texted them again 3 days ago with no response from them. So, I ended up talking to a neighbor who gave me some pointers on how to fix the problem. I fixed it myself, but I can tell you that their customer service is terrible. I should have known better as I had a bad impression of them when I went to their store 3 years ago. Rude service and sky high prices. They will not get any of my business and I'll be sure to pass that along to my neighbors.

The employees are always very friendly and helpful. We bought a set of Adirondack chairs here and the salesman was very caring and helped us decide what would fit best in the space we planned on using them. We will definitely be back!

This business sells extremely expensive items and offers zero customer service. Damaged items and missing parts; the “staff” absolutely has no concern. Buyer beware!

Great staff. Bought 3 gas fireplaces and always buy my green egg products there. Very friendly and attentive to provide great customer service. Beautiful shop too.

Tommy Stallings is great! One fireplace's pilot would not lite consistently then stopped completely. Tommy repaired it; demonstrated what to do; was patient as documented instructions; set grate and logs correctly, and ensured another fireplace was operating properly!

Loved the chairs, love the quality, and art!

I can't say enough good about the place and Tommy Jr. We were looking for mantel to help reduce the heat over our fireplace.Tommy was so patient and presented us with a slew of option for our fire place. You can't get this type of advise on line! Well worth the trip.

I love this locally owned store!! They have great furniture, grills, accessories and gifts! It's been a pleasure doing business with them.

Always love shopping here. Find popular options like Big Green Egg and Subnbrella, collegiate items, and lots of great gift ideas.