Reviews
Fricken fantastic time. As soon as we walked in we were greeted by Chris 10 out of 10 recommend and immediately felt like buying a new mattress was gonna be fun. My wife and I wanted to try the “Purple” mattresses. Opinion: they are alright . As we explained to Chris what we were looking for and the way we sleep, he used is no BS extensive knowledge of beds to point us in a direction of a mattress that would fit our needs as well as give us the best sleep possible. at the time of this review, we have not got the bed yet We talked for a while and he put together a full quote. We were dang near sold on the bed but I wanted to try a Sleep Number as well. Not only was he very receptive with me wanting to try out another competitor, he told us where the closest store was located. We returned to Chris later that night and choose to buy with him and Mattress Firm. Thank you so much for all the help! Definitely recommend this store!
Steve from corporate sent me to the Painesville store and the gentleman there was amazing. Steve sent me a coupon and even though I didn’t hit the amount required for it to be honored the salesman still honored it due to the circumstances with my husbands passing and having to leave my home in Kentucky. My belongings being in storage I needed a bed because I was sleeping on the floor at my sisters. He made sure I got a bed and was able to take it home the same day!! I can’t say enough for him. Thank you so much!!
I came in, told him what I needed which was kind of out of the ordinary. He spent a little time on internet and found only one of what I was looking for a quarter size, 48x75 mattress for an antique bed. He showed it to me in regular size. I liked it. The price was good and he wrote it up ... All. In less than half an hour. Best of all it will be delivered to my door FREE.
The store manager was really friendly and educational. I appreciate the time he spent with me and my son. The store was clean. However, I was pretty disappointed at the pricing. The web site shows a bunch of mattresses in the $600-800 range, but there was nothing in the store in that range. In fact, it was about double, maybe more. I felt like the company did a bait and switch with me with their web site.
We went knowing the frame we wanted and an idea of the mattress but wanted to check out the mattress to make sure it felt good. Jerry was very helpful and did a great job
I just purchased a purple 2 hybrid mattress and adjustable frame from Marc in Painesville . I called last evening and spoke with him about the products and availability. I was very impressed with the time he took on the phone to help me . I went into the store and received the best customer service and honesty I have ever had in my life . He was extremely knowledge about the products and the the concern for what would be best for me. He gave information and options and never pressured me for a sale or anything else. I will recommend to my friends and anyone one else I know to please see Marc in Painesville. I will have my new bed tomorrow. I could not be happier. It was my pleasure to work with him. Excellent service !!!!!
Second time visiting Matress Firm. Both times service was excellent!
I purchased three mattresses yesterday from sleep fitters. However, I came into mattress firm, and someone was already there. The salesman was with her for about 10 minutes. She was done and having small talk. I don't really have a problem with that. Yet, about 5 minutes after I arrived another woman arrived. He skipped right over me knowing for sure I was there first. I wonder what it was about me that made him do that? Your free to look at my profile pic.
We were in need of a new mattress and stopped by several places in Mentor. After not finding anything we liked we ended up at Mattress Firm in Painesville. We were greeted by Mark who was very friendly, but not pushy. He asked us some questions and then made some suggestions for mattresses that could be a good fit for our needs. Each time we tried a new mattress, he asked good questions and helped us narrow down what actually felt the best. Ultimately we decided on a Serta hybrid and Mark gave us a very fair package. We haven't received the mattress yet at our request, but if the delivery and product are as good as our experience with Mark, we'll be very happy.
Nicholas was great, answered all my questions,helped me with picking the right mattress based upon how I described my sleep problems. Highly recommend Mattress Firm & Nicholas if looking for a good mattress! Delivery was great,the 3 gentlemen that brought the mattress & boxsprings set it up quickly & without any problems... did a great job all around!
