The lady named Stephanie makes the experience the worst ever, can we say GHETTO. They have her answering the phone and she is rude. The sad thing is my children love their braces and the tenured staff is awesome but the front end needs to mirror the professionals as well. I will definitely take matters further if nothing is done about the rude lady that answers the phone.
My oldest son and I both received treatment at McDermott Orthodontics and had a WONDERFUL experience!! I am a mother of 3, a nursing student, and I work at 2 hospitals but somehow the office always managed to find appointment times to meet my needsand they were flexible on the occasions that I had to reschedule. The Dr is absolutely amazing and our results exceeded my expectations! In addition, the office staff is equally as talented and charming as the Dr and they spent time truly getting to know my family. I am 100% confident that I will be taking my younger sons to see them again when the time comes, I HIGHLY recommend Dr McDermott and his team.
Just got my braces on yesterday by Jess who Is great! She made me feel comfortable and she did a great job! This place has a lot more smiling faces like her too. Everyone literally greets you with a smile or a hello. However I didn’t care for the First Lady who spoke with me. She answers the phone and stuff she was just not the same as everyone else. She doesn’t seem genuinely happy with her job. She’s kind of rude and not friendly like EVERYONE else. But I don’t let just one person ruin it for everyone else. I’d just steer clear of her. She’s a real Debbie downer. I don’t know about you but a smile can go a long way with me. I’ve been to both locations now in Arnold and in florissant same people same great service! Get your braces here seriously!
Dr. McDermott is my favorite doctor and I have more than a couple he's the sweetest person ever and made me feel less self conscious. The staff is extremely helpful and obviously skilled. They get you in and out and the entire time you're in the chair, one of their priorities are making sure you're comfortable. I'd recommend this office to anyone. Oh did I mention their Arnold office HAS A FREAKING WII. Makes going to the Orthodontist soooo much cooler and easier. If you have little ones I think they would like it here.
The McDermott’s office is cheerful and calm. The hygienists are all friendly and helpful. Everyone is very patient with any questions you may have, even ones that the patient’s nervous brain my brain may have forgotten. Thank you McDermott orthodontist group for taking the fear out of going to the dentist.
The staff has always been nice and charming to me. The only down side I can truly say is scheduling is absolutely awful! They are booked CONSTANTLY so if you break a bracket or a wire you won’t get seen for at least a month. It’s so hard to get a appointment here.
Dr. McDermott and his staff are amazing at both offices. Friendly, helpful and very professional. I received a consult with another Orthodontist office who did not take the time to review my insurance because I am an adult, but here they were very thorough. The staff explained my financial responsibility and gave several options to pay the portion not covered by insurance. I absolutely loved the additional incentives they offer for making early appts, wearing my hot green Tee, etc. The offices both in Florissant and Arnold are exceptionally clean, modern, and smells fresh. I'm so glad my niece recommended them. If you're looking for a top of the line Orthodontist, McDermott's is where you should come. One more thing your appointment time is your appointment time. You're not left sitting waiting. You're time is valued here. Two thumbs up. If I had more thumbs I'd give those as well.
I got my braces on today & the whole process was a breeze the ladies there are awesome and so is Dr McDermott. Everyone had a smile on there face and very happy and playful . I love it Dr MCDERMOTT.
I went on consultation after consultation and just could not find an orthodontist that made me feel comfortable and confident about getting braces. I was ready to give up on my search when I decided to try one last orthodontist, Dr. McDermott.! I am more than impressed with this crew and I recommend them 110%! They make the whole experience fun and exciting. I look forward to every appointment!
For my 1st appointment I met with Debbie. Who I believe is the office manager I’m not quite clear on her role. She was giving my daughter and myself information regarding Invisalign or metal/wire braces. My daughter of course had to have metal braces. She had no problems with her braces. They were placed perfectly and she’s never had any major complaints besides the rubber bands popping off and tearing. However, Debbie told me a ton of negative things about Invisalign. Such as patients have returned them several times because they get tired of taking them in and out of their mouths. They stain and make your teeth appear to be yellow. You have to constantly take them out when you eat or drink which causes a lot of patients to not see improvements. She spoke as if they would be a pain. She praised the metal wire braces and told me nothing negative about them. She told me I could use special floss and tooth picks to clean, they would be in 24hrs so I could ensure my teeth would stay straight etc. The paperwork she showed me at this time listed the metal braces as being more expensive. But I trusted her opinion I mean after all she is the healthcare professional. The braces were awful for me, couldn’t eat, drink or chew for several days. I waited a week before I called but the worst part was the tearing away at my lips from the braces. She spoke to me in the most irritating adolescent voice ever. I explained to her she didn’t tell me about this cutting. She goes oh yea that’s common with metal braces just put some wax on it. Tried to have me pay to switch, which I found to be absolutely unfair I feel she should have told me the cons of both devices and not praise one so I can make a sound decision for myself. After going back and forth about that with her I was able to get switched to Invisalign. Which is why I came there in the first place. So here we are today.... unfortunately we’re in the middle of a pandemic. Which I understand I called today to make my regularly scheduled payment. In the midst of that I asked them when we could expect an appt. they’re office opened last week my attachment for my Invisalign broke off two months ago while eating a cheeseburger. My daughter needs routine maintenance, some of the rubber bands have torn off. and through the midst of a crisis our payments have been on time even though I can’t receive services. I’m told well she was only suppose to be seen seven days ago. We’re going to see people who should have already had appts first and we’ll call you when we know when we can schedule her. I explained to her that we’re paying for services that we’re not receiving I would like to at least know when I can expect a call a week, two weeks, three weeks something. She told me she was going to get the manager. I told her Im just looking for a time frame not an exact date. She told me she wouldn’t be able to tell me so she had to get the manager. I said please don’t she’s going to talk to me like I’m a toddler. I really would like to avoid that I’m just looking for a time frame. She puts me on hold and Debbie comes to the phone of course she starts talking to me like a toddler, very passive aggressive. Explaining to me what a pandemic is and omg. I explained to her that I didn’t need to be talked to like that we signed paperwork with deadlines that had things listed we both needed done in addition to the other stuff I listed and if I’m paying and not receiving the service it will delay the improvements on her teeth. Which is going to cause her to be in the braces longer and cost me more money. I just wanted to know when we could expect an appt. I explained to her what was going on. I told her I would like a time frame that’s all I didn’t even ask to speak to her and she told me I could cancel services and have the braces removed on June 10th. I said wait what no one ever even told me a time frame that’s what I was asking she was so rude like I was given that date and it wasn’t good enough. I have such a headache after talking to this woman.
