Menards

This was an amazing story with a wonderful staff. I go to Menards a lot. I don't go to the second floor. Recently with my friend I did. I was amazed at how accessible the light section is even for wheelchairs. We enjoyed a great time and the team had much patience in assisting with different things. Thank you!

I have ordered deck building materials online and I had to deal with this store. Look at the picture for the quality of the lumber. 20% of the composite deck materials were damaged during delivery. I had to talk to a few different managers from building materials department. Each one plays a different style of music and tries to do something different. No coordination, no understanding. 4 months after placing the order, the delivery is still not complete. Terrible treatment and no customer satisfaction in response. How else would Menards bring customers back if they did not hook them with 11% rebate? Funny and sneaky

I was told i had a excellent interview and they where moving people around i called for 3 weeks getting told i have the job just to got told no because hr just got back from vacation. Are you hiring or not? If your bot take your hiring sign down and tell HR to actually call people back i am shocked it took 3 weeks to tell me no everytime i called it seemed like i would be hired in a couple days please report HR for there lazy mindset and leading people on. Even the last call felt 50/50 on if i am hired. How many weeks does it take to get hired?

The one star is only for key cutting. The rest of the store is great. Cut your keys elsewhere. The machine they use is faulty and if it charges you and doesn't cut your keys, the staff will do nothing to help. You instead get routed to a call center with limited hours to try and recoup your $. The staff will literally refuse to help with this situation. The one star is because there is no warning you are about to entrust your credit/debit card info to a questionable third party with zero accountability or help from the store.

Great experience!! Jacob in the hardware department is very helpful, respectful, and professional! He’s helped us multiple times with the same issue regarding our power washer we bought that was missing multiple parts.

One of my favorite places to shop. I was amazed by how organized the back stock yard was when I drove in to pick up my pavers. Great place to just look around. I'm a tool guy and would normally hit Home Depot for that but I think Menards has stepped up the game in Home improvement as far as options go. The people that work there are always friendly too!

Sarina has the worst customer service and was rude and offered no help. She told me that the product we had wasn’t matched with the correct tag in front of it. I asked for the product with the tagged price and she actually made me walk back to the product. She sent another person to meet me there only to tell me they no longer sell that product and he removed the tag. LOL.

Only my 2nd time at a Menards. Wow. There is so much to look at, after walking in I got stuck in the automotive section for over and hour. It is a bit overwhelming this store. The way the have the cash registers set up is also strange. But I will def be returning. I don’t think I should ever go back with my other half. Could be dangerous for our wallet.

You lost a $1300 order because you wanna charge a in store service fee. Ya I'm that guy. Canceled my order and went and pulled it myself. Does that money you charge go to the kid who pulled it?

Everything is priced around making you fill out and send in mail in rebates which is inconvenient and out of date. The products I have purchased from them have not aged well or been supported by the store whatsoever. We bought a Menards store brand chest freezer that completely died one year and a month later just outside of the one year extremely limited warranty that likely wouldn't have covered it anyway, and Menards was no help whatsoever, the lady was rude over the phone and told me they only keep receipts 90 days so we had to waste time digging for the receipt only to find out we were a month too late. I have had my hand sliced open on their mistreated, dirty, and not well cared for shopping cart handle which was an unpleasant and completely miserable experience. Frankly every experience I have had with them over the phone or in person, they have been rude and unwilling to be helpful. This is not a store I feel comfortable shopping at.