Reviews
Just like San Jose location this location is great. Steve was able to take of our truck and at a fair price. Highly recommend bringing you truck here. Very professional here.
They can use more professionalism at the counter.
Very bad costumer service, there fare is way higher than the others on top of the that the lady in front she has attitude I don’t recommend dealing with them.
The service here is phenomenal! I needed to move from Campbell to San Mateo and had an upright player piano to move. I needed a truck with a lift gate to navigate the piano. The staff was extremely knowledgeable in helping me pick out the right sized truck, and even shared where I could find a coupon online to get the best price! They were very patient in teaching me the in's and outs of the lights and levers inside the cab finding the emergency lights was a challenge!. They also recommended where to go to get the best price on diesel when I returned the truck. Would highly recommend to friends and family.
Mr.Travis Duarte is so nice and understanding. He helped us arrange towing and fixed our truck door lock. The door lock missing parts for more than 2 years and other shops could not get it.
Customer be aware!!! It’s the most bad experience with their rental service especially how their managers Shelly deal with the things with us,rude and aggressive! On Nov 9th,we rent a 26ft truck from Monarch and state that we need to go to LA,they provide a truck which after we load the furnitures on the way to LA in the night,we got a notice from the police men that the brake lights is not illuminate and ask us to go back,the pic show as attach,then we have to stop and change a truck,then horribly we find that the inside of the box truck have leaking and all of our furnitures are get wet because of the whole night rain.we spend another 5hours to change the truck and On Nov 10th when we finish we send the truck back and explain everything to Monarch,they said their customer will contact us on Mon Nov 13th. Right,On Nov 13th their manager did contact me and said could offer me 10%of the bill discount,I explained again that if their trucks brake light doesn’t goes off I will not need to return the truck and if they do check the leakage inside my furnitures will not get wet.They insists that’s not their problem and could offer me 20% and state that the truck is ok. And they will not ask me to fix the brake light!that ridiculous!We can’t get agreement and they just charged me in full bill at the end. I was depressed not only because of the truck problem,even through I have to pay the movers for changing the truck and compensate the wet furnitures.most important their attitude towards the customer ,very rude and aggressive. I attach the pic of the problem which apparently showed the truck we get on that day,brake light doesn’t illuminate and the floor is wet when we return the truck. I will definitely contact bbb to file this complaint and hope all the customer and moving company could be aware of this rental company.
Wide selection of trucks to choose from. Equipment is in good condition and the prices are reasonable. Inspect your vehicle carefully before you leave to document any scratches or dents. Reserve a few days in advance to insure you get what you need.
The place is good for truck rentals but expect to spend an hour getting it. There is no sense of urgency here, its like DMV rental speed. Unless you get the lady that works there she tries.
Service for your truck here is a nightmare...3, 4 weeks wait time to see your truck...and for simple oil change you need to make an appointment!!!! Really!!!!as an owner operator there is no such thing...we are moving all the time... sorry but I have no time to make an appointment... instead I stop by and buy my filters and oil and I do it myself...
Decent truck, little hiccups on getting things working before we rented, but it worked out in the end.
