Moores

I have to get this review out to commend Paul for helping me out with the measurements and wedding suit on a tight deadline. He did all the work but when we found out the store didn’t have a particular size for me, Paul without hesitation gave me the nearest store that had my size in stock and wrote down all my measurements for that associate so I can driver over there to purchase my order. He is the definition of putting the client’s interest first and foremost and this type of service is something I would expect from a bespoke tailor, not a big box store. Thanks a lot Paul, and yes, I got the size I needed!

PAUL is amazing! I've never seen someone move so fast to help! And amazing service! So friendly! What a great guy! Cheers bud! We will be back for my husband again!

Went in this morning in a rush and needed a shirt. Mario was amazing sized me, grabbed a shirt and size that was perfect both in fit and look. Excellent service will definitely be back! Thanks Mario!

Mario is the best! Really helped us out getting my boyfriend a full suit, shoes, tie, everything. Got us an amazing deal too. He knows what he's doing!!

Poor service just said they couldn't help me because of the time constraints. Instead of suggesting options they just said they couldn't help, they could however sell me a full suit instead of renting one because they couldn't accommodate my timeline. Called Moores at Billy Bishop they gladly said they could get my rental done within the timeframe. Don't bother coming here if you like being treated like just another person entering the door.

I went in mid-day yesterday in need of some dress cloths as the ones I had on got dirty. I was helped by Ali and he made things very easy for me. I purchased a suit jacket, a dress shirt and 2 pairs of pants for under 300 bucks tax in. Very happy I went in, good stuff and very good service.

Stopped by while traveling to grab a shirt. I was thoroughly impressed by the customer service. I highly recommend shopping here! Everyone was super helpful

Came in to get sized and pick out a suit. Was helped by Paul who did a great job sizing me up and working with our wedding colors.

Very bad experience with the rental system causing unnecessary stress. We did an in store fitting and measuring for my son’s suit rental for graduation a month in advance. The person who assisted us was fairly new but very nice and helpful. My issue is with what Moores are advertising in terms of the rentals. The slim fit is actually more like a very relaxed regular fit. After measuring and alterations the suit arrived 3 days before the graduation after I was told it would be at least 7 days. The fit was horrible. Pants way too long and very baggy. It looked like my son was wearing his dad’s pants. Alterations made with white thread that was showing. Shirt was creased. The red tie did not match the red pocket square. The material of the suit jacket and pants are faded and look very used. Not gently used. The whole point was to rent for $260 instead of buying something that will not fit my teenage son in 3 months time. I am left scrambling to find a proper outfit for him. After arguing and convincing for over an hour in store, I was refunded. I bought a suit as I was left with no other option. They don’t even have a proper suit bag. I got a clear plastic bag looking like I just picked up dry cleaning. Update your catalogue and give people a true expectation of what they will get! What is depicted in store and online is not at all what the actual suit will look like.