Music City Taxi

Our driver was Mickey. We were so impressed with her that we used her for all our ride needs. She let us know if she was running a little late and if she was off duty at night, she made sure we had a ride home. There was 7 of us and we all loved her!

I called on Thursday, 12/22 and reserved a taxi to the airport for Friday morning, December 23rd. That evening, the weather became bad, and so we decided to cancel our trip, even though the airline hadn't yet cancelled our flight. It was 3:00 a.m., and I called Music City Taxi dispatch to cancel our taxi. My call went directly to a holding queue, and stayed that way for 4 and 1/2 hours. No one ever picked up. Our taxi never showed up at the scheduled time either. I never received a phone call from Music City Taxi.

I would like to thank Music City Taxi for all their help! I was the truck driver that broke down on the side of the freeway. Just my luck on a Saturday with no available shops open to Assist. I called Kenworth, they had the part but they did not deliver. Music City Taxi went to Kenworth to pick up the part and bring it to me on the Side of the road. I was able to fix it and back on the road in less than two hours. Awesome people!

We had a very positive experience! Our driver picked us up on time and was energetic and positive even though it was 5:30 a.m.!! He was from Kenya and I wish I had gotten his name!!

Booked a pick up at home for the airport via the website Called to confirm after online booking and got the 'okay' Driver called an hour before pick up and left me a voicemail that he was confirming that was not my pick up time, but an hour before--like the same time he called to say he was confirming. Driver called back a four minutes later to confirm my correct time slot and need to confirm in order to come and get me. Called the driver back 30 minutes before pick up and he said my trip was canceled. I explained I had already confirmed with dispatch and was WORKING and on the phone when he called. He said he would call dispatch and call me back. The driver never called back. Tried to call dispatch and nobody every picked up after multiple calls. Booked an LYFT who picked me up in less than 10 minutes and got me there on time. NEVER AGAIN--COME ON PEOPLE, THIS IS WHAT YOU DO. I genuinely think the driver just didn't want to pick me up and take me to the airport. If I could give a zero or negative number, I would. You had ONE job.

A VERY bad experience, we order cab for 3:50am to take us to the airport for an international flight. We were coming out of the house and bringing the luggage and stroller we have two young kids, the driver left us behind and said I have to go to next customer. The time was 3:54am. I called the dispatch of the company and he started to yell at me saying I’m late. This is not true. It took us 5 minutes to bring all the our stuff to the car. Our flight was at 6:30am and we were left to call another taxi or Uber big enough to take our stuff. This was very unprofessional, inhuman, and very bad experience with this company. I had to pay extra because I ended up taking my own car to airport and parked there for a month!!! Bc of 4 minutes. The driver had an attitude same the Dispatch. I can’t believe they would leave a family with small children in the street! Do not use this company!!!!!

I made reservation online with Nashvegas and received a confirmed for a 4am pickup. I was ready to go an the expected pickup time. No one was there at 4:05am so I have them a call to make sure the driver was not having a difficult time finding me. The dispatcher put me on hold and then told me that none of their drivers excepted the job. I said but I received a confirmation email from her company. She said that didn’t matter and I needed to contact another taxi service. She was not rude but did seem indifferent. My guess is this is a normal occurrence. Don’t rely on them to get you to the airport.Services: Buses

On vacation in Tennessee and had a family emergency. We were stuck at 1 am, family member was being transferred to another hospital, car was at our hotel and you were the only company that helped us get to the other hospital. Your driver took care of my mom and eased our fears. Thank you so much! You are the best.

We booked the night before for 9am pickup from Best Western Plus. The cab driver from Checker Cab was on time and friendly. His vehicle could have been cleaner. We arrived to the airport within 10 min. He dropped us off to the South area but we were flying out on the North side. Overall we would use them again.

After another taxi service went silent on us this morning, I called this company and the dispatcher was friendly and said he could get us a taxi in 15-20 mins and the driver would call. Several minutes pass, no driver called. I called the dispatcher back, he said 15 mins again, I asked for a driver number to confirm, the dispatcher then said the driver didn’t answer! What a liar. Don’t use this service unless you want to miss your early morning flight. You’re a taxi service — you have only one job and couldn’t do that!