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Reviews, get directions and information for Nefcu

Nefcu
"Why us? Because with Jovia on your side you can save more, earn more and lead the life you want with convenience and optimism. That’s why we call it banking on the bright side.We are a credit union, which means we’re like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can’t offer because we know that finances aren’t just about money, but people’s daily needs and long-term aspirations."
Address: 556 Merrick Rd, Rockville Centre 11570
Phone: (516) 561-0030
State: NY
City: Rockville Centre
Street Number: 556 Merrick Rd
Zip Code: 11570
categories: bank


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 19:00
Saturday: 09:00 - 13:00


related searches: Nefcu rockville centre phone number, Nefcu rockville centre address, NEFCU login, Jovia, Jovia phone number, Jovia 24 hour customer service, Jovia locations, Jovia Financial Credit Union
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Reviews
Horrible management. Employees constantly have attitudes about simple issues and not wanting to file a report. My latest experience has caused me to consider to close my account. Ever since Jovia took over it’s been a hassle to even get money from an atm. Bank constantly denies simple transactions and when looking to resolve the issue I’ve received nothing but more stress. The fraud department is a joke.
Today six people were at the six windows and the only thing that was happening was each of us was staring at the others wondering if anybody actually was behind the Magic windows. All I could hear was laughing behind the closed door.
*EDIT* Adding back a star. Jovia Customer Service reached out to me promptly after posting this and assisted me with my issue, which I appreciate and was more consistent with the level of service i've received in the past with Jovia. The customer service has really gone downhill over the past year. Nearly impossible to get through on the phone, the chat function is useless.
The customer care and service has decreased dramatically since NEFCU changed to JOVIA. They operate with a big bank perspective and little concern how they may be able to assist the people who have held accounts with them for 20 years.
Very disappointed! Called Jovia at Rockville center before coming to check if the coin machine is working, was informed that it does, but upon arriving I was met with disappointment because it didn’t and no one knew anything about me calling ahead of time. You like to use my money but do not value my time, not professional.
If I could give them a zero I would. I have had to deal with them several times and they are rude, incompetent, and the least helpful bank I have ever dealt with. I can’t wait to be done with this bank. They can’t get out of their own way.
Debit card machine isn’t working. Wish someone would’ve call me and let me know before I travel all the way there. Been without a card since Wednesday and now i have to miss work again to try and get another card.... time to switch banks
So hands down Tina and Paul are Phenomenal at their jobs!!! Quick, concise and efficient in all aspects. Had a loan recently secured in 15 minutes...how's THAT for service!!!! I also miss Libby!!! Now retired but astounding gentility and personability every time we interacted! This is a place where "EVERYBODY KNOWS YOUR NAME"!!!! I should have opened an account sooner but grateful that I finally did with these lovely people. Go NEFCU of ROCKVILLE CENTRE!!!!!! GIVE TINA AND PAUL A PROMOTION AND A RAISE!!!!!!! TRULY DESERVED!!!!
Went in to open up a business account waited a half an hour to then be told I had to make an appointment otherwise I couldn’t be seen… I am currently a member there and now I will be opening up a business account at another bank… I have never experienced such poor customer service before.
Tina Santos is a great NEFCU representative. Very warm and friendly and made the transactions with NEFCU really smooth. Kept me well informed at all stages.
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