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Neiman Marcus

  1. St. Louis
  2. St. Louis Department Store

Reviews, get directions and information for Neiman Marcus

Neiman Marcus

Description

For over a century, Neiman Marcus has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. We have stayed true to the principles of our founders – to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service.



"Neiman Marcus offers unparalleled collections of the highest quality clothing, shoes, handbags and cosmetics from world-renowned designers for men, women and children. Come visit Neiman Marcus and let our exceptional staff help you create an amazing shopping experience."
Address: 100 Plaza Frontenac, Saint-Louis (Missouri) 63131
Phone: (877) 634-6260
State: MO
City: St. Louis
Street Number: 100 Plaza Frontenac
Zip Code: 63131
categories: department store


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 19:00
Sunday: 12:00 - 17:00

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Reviews
You be the judge! Does this look to you to be brand new Prada basketball shoes? I spent about half hr looking at Prada unboxing videos, mine is missing Prada bag and Prada guide booklet. One of the shoes is missing the inner filler, laces untied, and you can see the black spots from someone testing the shoe. There is a very so slight creace on the outside, imo, a display item. If item is paid at the store, and shipped to your house, online returns will not provide a label. I have to call the store directly to be issued a shipping label?! Why? And if I visit Neiman Marcus/returns it makes me pay for shipping when I am within the 15 day return window. Then local companies complain about support local businesses. Returning item to the store, and buying directly from Prada. Waste of my time, terrible experience Unreal, $1,300 w shipping. And I had purchased the week before a $4,000 YSL bag.... NEIMAN MARCUS - DONT COMPLAIN WHEN YOU LOSE CUSTOMERS!
- TLDR: unpleasant customer service experience. Just go to Saks on the other end of the mall. Most Saks staff members are way more professional and welcoming. Prices are usually better at Saks too. - Lady in the pink sweater in the photo: worked at the shoe area scores NEGATIVE stars in helpfulness. Gave questionable information by saying the item I was trying to exchange will not come back as it is on clearance. I had my eyes on this item for a while and know that it came back several times when the price was even lower. After I offered this info, I had to prompt for options to obtain the right size. She appeared annoyed as her speech was curt and used close-ended statements. One good thing going for her was she did quickly look up the inventory. Other than that, there were no greetings, no warmth, and no efforts made to help with my situation or explore options. - Male at the return center: I had previously interacted with this staff member before and he was helpful when I picked up an online order. However, his attitude was disengaged and unfriendly when I did return. His attention was divided by interacting with another colleague slow to assist and continued to talk to the colleague throughout the return process. Also, did not give back my online order slip and was unaware and non-apologetic I had to walk back to get it. Tip: return/exchange without the online order slip is cumbersome. So you want that back if there are other items on the order. I am going to give this staff the benefit of the doubt as he was helpful during my last interaction. Maybe it was a bad day. - Overall: unpleasant experience doing an online exchange and return. Many staff members are hit or miss at this location. In my experience, about 1/3 of the people I interacted with in-store were actually professional or helpful. The shopping experience is way better at Saks down the other end of the mall and prices there can be better.
Gotta laugh. The only place I've been where the associates talks you out of a sale, very odd. Asked about a discount code and I was informed there was not one, as soon as I walked out of the store, I got an email link for 15% off. When I informed the associate she played clueless. I really did not want to see the commission go to her or that department. To me they have not shown five stars of earnings a commission, if you can easily tell a customer, just get it from another merchant, the biggest reason for two stars. Do yourself a favor shop online in general, unless you have to do fittings. You would think this store has no sales plan for the week. I don't plan to come back to this venue. You should not have to go out of your way for someone to take your money. Good luck shoppers.
Of course I love Neiman or should I say the items inside Neiman’s. However, I went to by a pair of Christian Louboutin and the sales lady said if you plan on returning them Take them to this shoes shop they recommend to have something can’t remember exactly what it’s called done to keep the bottom red. She wasn’t telling me to inform. she was judge me clearly.
Customer service is horrible here, the associates are snobby and rude and VERY judgmental in a discriminatory way. I am well versed in retail tactics and I watched several associates approach my husband who is African American attempting to divert his attention because they assumed he would be stealing, yet NOBODY approached me to even ask the general question of if I needed help with anything. They turn their nose up at customers of a specific race and age range here as if they don’t make a measly $15/hour. It’s disgusting and this experience alone turns us away from shopping here.
Special attention to detail from a wonderful salesman will keep me coming back for the Burberry collection.
Plaza Frontenac never disappoints!! I always hit neimans first then walk to Saks [I love their fur salon] Staff is generally friendly and not pushy. I love walking around browsing different styles from designers. Excellent bathroom which is somewhat hidden down a long hallway.
I LOVE this location. Christa is our go-to for all things Neiman and I could not ask for a better representative of the brand. She helped me select the perfect gifts for my partner at Christmas and is amazing to work with all year long. If you are ever looking for a great brand ambassador who will treat you with amazing respect and just all around stellar customer service, look no further! Finally, for a smaller size Neiman, this store has a nice selection for men…and if they don’t have it in store, they are always willing to get it ordered and shipped straight to us which is a plus, since we are an hour and a half away.
So yesterday we went to the shoe department of Neiman Marcus and for the first 10 minutes no one paid attention to us they were all occupied with each other and the random security guard that was speaking way too loud that everyone basically heard him that was talking to everyone around the sun. There was a blonde woman who had long hair on her phone most of the time, a brunette girl with short hair who noticed us but didn’t do anything. The only one we will applaud is Charles because he actually helped us, even though it took a little bit he was still nice. Sadly this was the worst neiman marcus we have been to and we have been card holders since the 80’s. The selection was poor and the staff was even worse. So if you do think about going here be prepared to wait.
I was looking for something I had already tried finding at 6 other stores. Since I'm not close to this location, I called to see if they had it. Over the course of 2 days those phone calls took up at least 3 hours of my time. Day 1 after many phone calls and being hung up on every time they transferred me, someone finally picked up and said they would have the department call me. Never happened. They need to invest in their staff and train them to use a phone. When I finally got someone close to the department I wanted that person hung up when trying to put me on hold. No one ever answered in the department I was trying to reach. In the end I finally got someone who was able to look on the computer and tell me if they had what I was looking for. It should not take this many attempts to get someone who modestly understands their job. Customers should not have to try this hard to get service. NM is way too high end and expensive to be giving this poor of service.
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