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Neiman Marcus

  1. Houston
  2. Town And Country Department Store

Reviews, get directions and information for Neiman Marcus

Neiman Marcus
"Neiman Marcus offers unparalleled collections of the highest quality clothing, shoes, handbags and cosmetics from world-renowned designers for men, women and children. Come visit Neiman Marcus and let our exceptional staff help you create an amazing shopping experience."
Address: 10615 Town and Country Way, Houston 77024
Phone: (713) 984-2100
State: TX
City: Houston
Street Number: 10615 Town and Country Way
Zip Code: 77024
categories: department store


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

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Reviews
One of my favorite place to buy perfume. I bought one Frenchy Lavande and they the sale man gave my more then20 sample. I would recommend this shop
This is actually a Saks 5th avenue purchase.... sorry Chow is an Absolute Sweetheart at Gucci! We had the best and most healing conversation as I purchased myself a gift to celebrate ME! Thank you Chow for being a light. You are a gift to Gucci!
Where do I start, they have the best sales staff I have encountered across the retail industry. Janie is amazing!!! She is always coming up with great ideas and finding the perfect gift for the occasion. She is so authentic and reliable.
Wonderfully pleasant experience shopping here! Sue in the fragrance department was so helpful, attentive, and knowledgeable. I told her two vague descriptive words about the type of scents I like and she immediately found me the perfect fragrance. She was so kind and lovely and never made me feel rushed or pressured. I can’t wait to shop here again.
The employees were very helpful, I do not shop at Neiman's much but I am building my luxury wardrobe and they had a pair of shoes that I really wanted. I ordered online and due to my work schedule and the price of the shoes I chose store pick up. The process was seamless and I was in and out in under 15 minutes, I was assisted by three different employees who were all very helpful and friendly.
The staff is so helpful, and the prices are reasonable for the quality of the products. Maria at the Chanel fragrance counter was helpful, and George the Chanel makeup artist was extremely helpful, professional, and kind to my girlfriend. Sweet people, high quality products, beautiful and safe environment with plenty of police there as hired store security. Highly recommend for anyone looking for good quality and excellent service. Will be back.
The first and last time to visit this place. When you buy they smile in your face and they show their bad behavior when you want to return an return. The refuse to return my item even though I had the receipt and the item was sealed not even opened! The customer service manager offered to exchange the item for something els but the same day. I ask if I could get a store credit cause I wanted to take my time but she refused. So I cannot understand what is the difference!! Also when I contacted the online customer service they said you can return it if the sticker is still on and it was totally sealed even the customer service manager saw that it was sealed. Bad experience. I’m very disappointed with their customer service.
Absolutely upset with my experience last night I came in at approximately 7:42 to look at perfume and lipstick for my partner for a surprise gift and absolutely no one came to help me I looked for about 15 minutes completely lost I had a picture of the color palette of the lipstick I wanted just wanted a higher quality and I wanted to explore scents for the perfume I particularly heard 3 women say not him over there when I was in earshot I deal with heavy anxiety when picking out these things and particular because I want to make a good decision I felt dejected. Shout to the team in the women’s department upstairs that greeted me and made me feel welcome but the overall experience was terrible
I have been coming to this NM for years now and have been reluctant to come back every time. Almost every time I come in, the employees at Chanel almost never fail to disappoint. They always ignore me, never greet me, and have me wait, at minimum, about 10 minutes. The last handful of times I went, I had to walk over to Dior or any other Kiosk to get help and those staff members are always happy to help. The last time I went i had asked an employee for help since I noticed all the employees were on theirs phones. She told me she was busy and I patiently waited. After 10 minutes I went and got help at Dior and when the Chanel ladies noticed that I was getting several items, they finally walked over and said they could help now. Today when I went in, I was ignored again but I still waited. Another woman came up after me and she was helped immediately even though I was there before her. Once I was approached, the lady that helped me was very monotone and seemed annoyed. However, she was super chirpy with the client before me. When it came time to checkout, I saw her hold up the Chanel bag, put it back in the drawer, and then hand me the NM bag. The two customers before me were given Chanel shopping bags for their products, but I wasn’t. I have always received the Chanel shopping bag and getting the bag isn’t the problem, the problem is why did she change her mind to give me the NM when she gave the other two customers a Chanel bag. This is my first review I’ve ever written and I’ve always been very kind and patient with sales because I know it can get very overwhelming at times. But when I go to Chanel, these employees don’t even treat me as an equal to them. As if I’m wasting their time. I’m sure NM is a great store; however, if you don’t want to get treated like a low tiered human, I suggest staying away from NM Chanel.
Teach your employees to acknowledge everyone! Not just people who look a certain way! Update: A manager called and left a voicemail. I called RIGHT BACK and asked them to call me back but they never did.
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