We are longtime New Balance customers and like the NB store. We want to know the products we choose are the best for us. We had a salesman who knew the product lines and the differences among the models. He was happy to take the time to offer expertise and and find us the best shoes for us. This is much better than a store that just carries different brands!
I needed new shoes and I loved my last pair of 847's so I bought to same style again. The following week, I went to Wyoming on a photo tour and wore them. No problems at all...no soreness, no blisters, totally comfortable for chasing after those elusive animals for photographing. I love these shoes.
If you’re in the market to purchase tennis shoes and live in the Ft. Worth area, this is the place to patronize. Jennifer, the sales associate who assisted me, EXCEEDED my expectations! She was patient, friendly, VERY helpful and quite knowledgeable. On another visit, a gentleman, who may have been the manager, saw me leave the store and actually followed me to my car to ensure I had been served. Wow! With service like this, they have a customer for life! I am very pleased with my purchase and the service I received!
I have been wearing New Balance for a number of years. Sturdy footwear with good stability. I felt like a needed a different insole and new shoes as well. The staff at this location were attentive, and helped me find what I needed. This will be my go to location from now on.
Good shoes, decent price and stellar support by the New Balance store. Shoes were due to arrive on date we were told. UPS lost the package while it was out for delivery. UPS was useless to help. I called the store and they immediately cancelled the lost order and issued a new order. That evening someone neighbor dropped the package off. Called the store and they cancelled the replacement order. All is good, no thanks to UPS. Cudo's to the store staff.
Quick and friendly help. This is one of the better stocked New Balance stores I have visited. They stocked all of my kids sizes including the teenager's [usually special ordered online] wide, in several different styles! I highly recommend this store.
Excellent service & knowledge. Great products. I certainly plan on returning as my feet prefer New Balance.
I love walking into this store. You are greeted and treated as if you are the only one there. Immediate attention to customer needs and always leave feeling better than when I came in. True class act here!
I placed an order and after two 2 weeks later still no shoes. I returned to the store and was told that UPS had lost my package. This seems very odd since I never received a confirmation email from New Balance. My thought, the order was never placed by the local store. This is bad customer service. I did receive a full refund.
I love this store and the team! They are always courteous and ensure I find what I really need. This is my go to all of the time!
