Our passion is making hand-made, quality furniture with old and new materials, constantly adapting to life and environmental needs. We strive to create pieces that make new memories and last generations.
Our moral promise to our customers:
We seek to use sustainable resources and materials as much as possible. We are always looking for new methods that leave a smaller footprint on the environment. While we offer reclaimed and non-reclaimed lumber, New History only partners with companies that are environmentally responsible.
Our business promise to our customers: We have a 100% satisfaction guarantee. If you are not satisfied with your custom made piece, we will work with you to make sure you get what you want.
Shipping and custom orders:
We welcome our customers to suggest different dimensions or variations to our pieces. As we are a custom furniture shop, our goal is to make you completely happy with your purchase. Any items currently in stock will ship within 5-7 business days following cleared payment. For items not in stock, please allow 4-6 weeks for production. Large items shipped to AK & HI are charged an additional fee. Some oversized or heavy items must be crated to ship outside of the continental US. Please contact us with your postal zip code for a quote. All items ship from Atlanta, GA, USA. Additional charges will be applied to your order confirmation for special handling. Please contact us via email for international shipping so that we can provide you a detailed shipping estimate.
Payment:
Pay Pal, cash, money order and cashier's checks are accepted. Payment is due at the time of purchase unless other arrangements have been made. Cash during a local pick up is welcome as well.
Refunds and exchanges:
Requests for refunds or exchanges must be made within 5 business days of receiving an item. Buyer pays the return shipping and their account will be credited the amount for the cost of the furniture. We stand behind our craftsmanship 100% and if you have any issues with it, we want to make it right for you. Our priority is your satisfaction!
Additional policies and FAQs:
The beauty of reclaimed wood is that each board is unique and one of a kind! Variations in color, cracks, nicks and nail holes may be present when ordering reclaimed wood. This further enhances their rustic look. If ordering reclaimed wood, please let us know if you have any concerns or questions in advance.
