New Town Dental Arts

This place is fantastic! I chose this place based on a phone call for information. I travelled 1 hour rather then chose a closer dentist. New Town made me comfortable from the moment I walked in to when I left. At no point did I feel pressured. I was brought in to an exam room 30 minutes early! Yes I said early!!!! My nurse/asst Sam was friendly, informative and professional. My doctor, Dr Flores, was very good about assessing my situation and offered a Pan scan as well as a free consult with a specialist, Dr Niver! They both had suggestions on how we could proceed. I was provided with a detailed estimate and the manager said she would call my insurance company to solidify the prices I was given. Again at no point did I feel pressured. They offered to speak with my former dentist as well as my oral surgeon. The best part of this experience is it was for FREE! This team is first class and well worth the drive! THANK YOU NEW TOWN STAFF

I couldn't be happier with Newtown Dental Arts! I had to change a year ago due to insurance and I couldn't be happier. Dr. Jennifer Howard and her entire staff are friendly and make you feel like you are important for their practice. The quality of service is also amazing from cleaning to crowns. I would highly recommend them!

Dr. Howard was able to see me short notice. The staff was very kind while I was dealing with a painful dental issue. She was very transparent and referred me to a specialist. Her bedside manner is excellent and professional. I will continue to see her for my regular dental visits.

My wife and I recently came in as new patients. We're immediately going elsewhere to another dental practice with more competent and engaged front staff. Front staff engagement and follow-thru was lousy and dishonest scheduling, billing, and managers. Lazy, dismissive, and tone-deaf when it came to fixing claim billing errors New Town Dental Arts caused and not being able to abide by routine dental service appointment requests. Communicated a half dozen times with staff with zero resolution/closure. I confirmed on my own and with with my insurance company additional three times that the error is on their part and there is no prior patient dental histories that would cause conflict. I'm left to pay a forward balance that New Town Dental Arts is too stubborn or incompetent to admit to look at the other 1-stars reviews...there's a similar theme. I specifically requested the same services for my wife and I routine x-rays and cleaning that were to be 100% covered by my in-network insurance company. Very simple request. Claims between my wife and I were submitted differently for the same services and 100% reimbursement for service was denied because New Town Dental Arts likes to perform two x-ray services that can't both be done within the same 5 year period; this is something that New Town Dental Arts as an -in-network provider should know. This is a well-known, large carrier. New Town Dental Art's servicing dentist knew of the issue right away when we were discussing the problem and why I was leaving; she mentioned that there is a history of this happening due their common practice of billing the claims with the similar x-rays. ****Not once did the front staff, billing people, or managers mention this known issue**** They deflected the problem on myself or the insurance company. Supposed claim resubmittals were done, yet there was no attempt to notify me of an update before receiving another forward bill balance due. Services were performed almost three months ago. Dishonest and lazy group of professionals.

Excellent service! From the time that you arrive and time that you leave they take good care of you. Everyone’s kind and professional. I would highly recommend this dental office.

I had taken a respite from my DDS appt since Covid. Before that I was a constant every 6 mo check. I called with a cracked veneer… had to wait 30 days to see Dr Springman and had told them I had a veneer that had come partially off. This was going to be a ~$18,000 repair to redo all 6 facings at once. Went in for “consult” and was told I needed total mouth X-rays b4 seeing DDS. So no problem. Was told I would owe $55 after X-rays. Then after all this they told me the DDS I was there to see was no longer there!!! I asked if new DDS had done veneers and response was “I’ve never seen any veneers done”.,. We’ll out the door I flew!

Dr. Flores and Samantha are great, as are all the other staff members I’ve interacted with over the past several years. Highly recommend for both regular dentistry and Invisalign!!

The facility was clean and organized. Every staff member was kind and professional. My exam was thorough and my dentist is always willing to address my concerns.

My experience with New Town Dental was a good one. Addy and Charlotte was so amazing and welcoming. They were extremely patient and kind to me knowing I was nervous. They educated me as they did what they needed to do. Very sweet ladies. When I return, I will request to work with them. Dr. Saleem was also very welcoming and friendly. She also educated me on some information. My overall experience was .

I have never met a more wonderful staff. Jordan and Dr. Saleem are just the best to work with. After being apprehensive going to the dentist for well over 40 years, I can finally say I enjoy going to a dentist appointment. And I actually have a good looking and feeling good set of teeth.