Do Not Do Business with This Bank. The Loan Officers are incompetent, dangerous and lazy. They don't understand contracts and lose documents; and then expect you to correct their errors and determine what they are, and should be, doing. Very dissatisfied with the lack of qualified and knowledgeable loan officers; also, they are never available and do not return phone calls. Only by taking off work and waiting to speak with someone, can you get any level of communication. Do Not Do Business with Newton Federal Bank. It's impossible for me to understand how they've been doing business all these years.
I have debated leaving this review however I feel it’s the only way it will change anything. I sold my house, so I changed my address with the bank. My debit card would no longer work when I was asked to provide my zip. I spent a lot of time on the phone with customer service representatives… from Newton federal, from the card companies I needed to pay, again I finally realized my card was going through the rest of the time, except for when asked for my zip code for the card. I tried giving the card company the new and old zip. None worked. I had to drive to the place and pay my bill. Now, numerous times I called my bank and asked them to confirm with multiple representatives and had the call logs to prove it, are you sure my zip is correct?? Repeating my zip. This has to be a zip code issue. I was assured it was not, and it was nothing on their end after so many lengthy phone calls. Well, my verification of address had finally made it to my new address. And the zip was wrong:.. I go into the bank, I have the proof and explain how this has taken so much of my time and it’s the worst “I’m sorry “ from the teller. The teller tells me she is correcting my zip in multiple places it was not changed. Thank god I asked for a manager because after explaining everything to her and telling her that not one but multiple like 5 ppl at her bank were unable to help me, and lied probably because they do not know how to do their job, she caught that my correct zip was still not entered where it needed to be changed. She said she would look into addressing what happened to me but I’m just not sure so I’m Leaving this review in case this happens to you.
Really nice people. Not the greatest bank If you are in need of expediency and convenience. I’m sure if you’re a local small business it’s perfect, but I no longer in GA so it’s a No for me. However, they are really really nice people.
All but Nancy mask are terrible. Ib oct went to report checks stolen and aches being done. Had to switch to a new account. Josie is a joke. Never ordered new checks, had to go back in and the teller expedited them. Two months later nothing resolved. Took another $510. All stolen money
I would honestly give no stars if that were an option. This bank has cost me too much time and money. Their customer service is an absolute joke. You're charged fee after fee without any explanation or resolution, and you're just supposed to be okay with it. You can never speak to management, because they are always in training, but no one seems to be on the same page about policies and procedures. It's not worth the constant headache.
I have known David Dyer, Mortgage Banker, for 17 years; He and all of his associates are the very best that I have ever dealt with in all of my Mortgage needs both Commercial & Residential; Loans big & small... I highly recommend David Dyer for any and all of your Mortgage Banking needs.
Best bank I have ever had, office, drive though may be slow. But it's done right and thats all that matters to me. Love this place would recommend to all of Newton country.
I've not had any issues with the service itself but it's getting harder and harder to do physical business with them. They are slowly closing all their branches and the only branch you still can get into was locked the one time I tried to go in which was right in the middle of their business hours.
Looking for a new bank. Impossible to find a simple customer service person to help us. Walked around the whole Dang place ....every door was locked and they were supposedly open. Three locked doors . Three strikes Your Out.
This bank is truly one of the best. They are very friendly and trustworthy. They actually care! They will help you anything and everything as much as they can.
