Reviews
Set an appointment at 5:15 pm. Arrived at 5pm to complete paperwork. At 5:40, I asked what was the delay. Only then did they say that they had an emergency admit. It would be an additional 25-30 mins. What that tells me is that they're understaffed and don't have the professionalism to notify those that made an appointment that they'd be bumped for more pressing concerns. Please either get another dr to handle patients with appointments and a separate doctor for emergencies. Expecting patients to wait for over an hour to be seen is inconsiderate to patients relying in care. Just as a doctor wouldn't wait an hour to see me, I don't care to spend my evening waiting for a dr to see me.
I was feeling worse this morning. I've not been sick like this since February, 2019 with the flu. I did my research of local urgent cares. Finding great reviews! They didn't disappoint! The receptionist My apologies for forgetting her name. was welcoming and so helpful! Art the NP, I think, Art was just as welcoming! It was as if I'd been there in the past. The FNP, Jennifer.was as welcoming and a lovely bedside manner. Despite computers going down, they forged ahead. I had no problem waiting. I may have tested positive for Covid. But, my entire.experience was.a.5***** Thanks bunches!
My grandson had fever, throat pain, body aches and headaches. I thought it was the flu but he tested positive for COVID! The FNP was very thorough, kind and professional as well as the staff. I will return when I can't get an appointment with the doctor.
Went in for asthma. Quick easy and professional. Best urgent care experience I’ve ever had. Would recommend the online check-in process to expedite your visit. 5 stars and all that jazz
Every time we have gone in, we are treated professionally and courteously upon entering. The medical staff has always been professional with excellent bedside manner as well. This time, we were getting a physical for school sports and we were seen fairly quick in as a walk in with 3 physicals ahead of us. I highly recommend this Cypress Creek location!
Fast and professional - 4 stars only bc there was an additional test that I thought it would have been helpful to do, but the doctor said there was no need to. I would’ve appreciated the peace of mind anyways. Plus I drove out of my way to go to this specific location where I was told they would be able to do the test… overall it wasn’t a bad experience
Like so many other reviews, we had to wait 2 hours past our "appointment" time. It's just a bait and switch, plain and simple. Call it a wait list, not an appointment. And no I don't want to talk to whatever third party HR y'all got answering these reviews trying to placate people. Just be better. Employees here clearly know that the wait time is an issue and they get an attitude when you bring it up. The actual care once you're in is rushed but otherwise fine I mean you can hardly blame them. But also Imma blame them, because it sucked.
Everyone was friendly, professional, and helpful from the front desk, to the nurse, to the doctor. The wait time was minimal and I was treated quickly, but efficiently. I definitely recommend this practice to anyone seeking proper urgent care.
From the moment we walked in, we were met with kindness. I wish I had grabbed the front lady’s name, she was so awesome!! The whole staff was! The place was clean and quiet. We made an appt on line and everything worked out the way it was supposed to. I’d highly recommend them again!
I have a good experience here. From the ease of making an Appointment for Sunday to being in & out of the facility quickly. The staff was all welcoming. Will use this place in future for my aftercare Dr needs.
