My parents have been using North Smithfield Animal Hospital for over 30 years. One of their dogs started having heart issues so they referred them to Ocean State Veterinary Services. It was determined that he had a heart condition and would be on meds the rest of his life. He has been getting meds from NSAH whenever he needed refills. He goes to NSAH for his normal care like he always did. Unfortunately his heart has gotten so much worse so they called NSAH to get an appointment to have him humanely euthanized so he would not have to suffer anymore as he’s been having fainting episodes every other day for the last 5 days. When my parents called NSAH to make the appointment they were told NSAH wouldn’t do it and they needed to go to Ocean State because they were treating him for his heart condition. What?!?! They have been going to NSAH on a regular basis and they have been monitoring his condition as well. They only go to Ocean State when he needs an echo. I’ve been in the veterinary business for over 15 years and have NEVER run into this issue. If they are his regular veterinarian they should have been able to assist my parents during this time. Unfortunately they had to call another vet that had never seen him before that is willing to come to their house to take care of their dog. They currently have 2 other dogs that go to NSAH as well and will be switching because of the way they dismissed my parents that were only looking to make sure their pet did not suffer any longer. Where’s the compassion? I’m so disappointed considering my parents have been going to them for so long. If they want to lose business, this is how you do it.
I took my dog to them after she was seen at Ocean State ER for seizures and kidney disease. They examined her and checked her kidney levels. I was told to order her prescriptions she must take for the rest of her life on Chewy and they would approve them. I did and a week later they refused to approve them because the ER prescribed them originally. I asked how that makes sense since they are now her Dr. All I got was an “that’s the way it is”. I need a vet who can refill prescriptions otherwise what’s the point in taking her there. Absolutely ridiculous and unprofessional!
Made an appointment didn't have to wait long. Clean waiting room everybody knew their stuff. Vet and vet assistant were kind to my cat. Very informative. My cat got two shots and didn't even realize she was getting them so the vet knows super secret Buddhist techniques lol.
We've taken all our dogs to North Smithfield Animal Hospital for over 20 years. The experienced care, reasonable cost, and professional staff have been much appreciated. They make every effort not to inflate the charges with unnecessary testing. Dr. Allen knows her stuff, and we've been happy under the care of a very skilled veterinarian.
This place is great and the DR'S are very kind and compassionate!!!! First vet that doesn't over charge you for everything and leave you walking out the door without your shirt. Gracie says thank you!!!!
Absolutely saved my dog's life! Dr. Allen and the staff there are amazing, caring people. I won't go anywhere else!
Fast, polite, professional and direct. No B.S. they get right to the point and tell you what your pet needs. They don't try to recommend things you don't need or force purchases on you.
I've been taking my dogs here for years, Dr.Allen is amazing ,very knowledgeable and also provides resources for anything you need. Furthermore, she provided the most caring and compassionate service to both our dogs, The staff is great especially Kim that's my girl, they make you feel right at home like they are caring for their own pets. I would highly recommend to anyone, prices are affordable, I even moved 40 minuets away and still travel and refuse to get another vet because they are the absolute best
They treat my dog great and are very friendly with me too. Excellent vet with wide range of knowledge to suit my needs. Highly recommend!
The staff was so rude and dismissive. They don't take the time to answer your questions. They treated me like a monster because I didn't know my dog's distemper vaccine had lapsed and I didn't know. They belittled me for getting my flea and tick medicine from Canada when I had no quick way to get a prescription for it from our previous vet we moved and hadn't found a new vet yet. No understanding, no kindess and not particularly good with my dog. My dog must have known something was up because she generally whines a little in a new place, but she was distraught in the waiting room, whining continuously and she's never done that at any previous vet appointment. It didn't help that they took another dog into an exam room and I have no idea what they were doing, but the poor animal was screeching in distress. The only good thing I can say is that they did provide meds for my pups inflamed joint, but that was after approximately 5 mintues of time with us.
