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Reviews, get directions and information for Northshore Univ Health Sys

Northshore Univ Health Sys
"NorthShore University HealthSystem NorthShore is an integrated healthcare delivery system consistently ranked as a Top 15 Teaching Hospital in the U.S. The NorthShore system, headquartered in Evanston, Ill., includes six hospitals – Evanston, Glenbrook, Highland Park, Northwest Community, Skokie and Swedish. NorthShore also includes a 900 physician multispecialty group practice, NorthShore Medical Group, with more than 140 locations in the Chicagoland area. NorthShore has annual revenues of $3.2 billion and employs 17,000 people."
Address: 71 Waukegan Rd, Lake Bluff, Illinois 60044
Phone: (847) 234-5600
State: IL
City: Lake Bluff
Street Number: 71 Waukegan Rd
Zip Code: 60044
categories: family doctor


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Reviews
Unlike the other reviews I know how to check the website, schedule an appointment in advance, etc. I had no issue there. I am giving 2 stars because someone or multiple individuals here made some mistakes that a professional shouldn’t be expected to make. Wasted a lot of time which I simply accepted because I’m not a Karen. Thankfully, a different nurse/doc corrected it perfectly so thank you to her. Receptionist is kind of grumpy so be prepared for that. Honestly, no hard feelings. I still would go back it just wasn’t a great first and second experience!
There’s a serious miscommunication in the NorthShore world. When I went online to look up what the hours the clinic is open it said nothing about an appointment. Literally says “walk in clinic”. When I called and spoke to someone on the phone they assured me, that Lake Bluff and Skokie are walk in clinics. NO APPOINTMENT NECESSARY. When I arrived with my 9 year old who was screaming in pain from his clear Strep throat, both receptionists shrugged their shoulders. Literally shrugged their shoulders as my son wailed in pain. They were zero help or even attempted so see if there’s anything they can do. I left sobbing holding my son. What a horrific way their medical system has failed me.
The care here is NOT immediate, nor are walk inside "welcome" the morning. The receptionist on Saturday morning was so RUDE and inconsiderate of someone who is not feeling their best. Because of proximity to home we tried it but because of the terrible service at check in we left and went elsewhere. We will NEVER come back to this facility.
It says walk ins are welcome and walk ins are not welcome. Saturday morning receptionist is very rude. She said since we didn't have an appointment it would be a 1.5-2 hour wait. This is not a place I will visit again.
All staff starting with the front desk person treated me kindly and listened to my issues. The X-ray technician was pleasant and patient. The nurse practitioner was thorough, communicated clearly and caring. Overall, I had a great experience at this Northshore location. Thank you.
Need a CoVid shot or booster? Northshore University Clinics make it easy & painless. Online booking is convenient & simple with many times available and lots of locations to choose from. Staff is super friendly & nurses administering shots are fast & friendly. I highly recommend!
Absolutely BRUTAL. So I want to preface this by saying that I visited my primary care physician at the 15 tower ct location in Gurnee and had no issues. They did temperature screening multiple times and seemed to take Covid seriously-- the doctor and staff there are always polite and professional. I needed to get some bloodwork done per that appointment and stopped in at the Lake Bluff location for this as I was nearby. They've got people in line for COVID testing in front of me, no temperature screening and then I wait an hour for bloodwork to be taken in a small hallway waiting area with the urgent care people. I showed up about 10 minutes before they opened FYI. I was told by the person taking my bloodwork that she was covering both the lab tests and urgent care that morning. Absolutely not her fault and nor was it the fault of the woman handling check in who helped expedite the process at the end, but clearly the result of bad planning/ management here, especially during a pandemic. If I somehow end up getting covid in the next week or so I know where I"m placing the blame not that I can do jack about it.
This is my second visit here and both times I’ve been very satisfied with the service provided. Both times I would say I have a waiting time of about an hour and a half which isn’t too bad I’m my opinion. I would definitely recommend this immediate care facility to any one. Thank you so much for the great caring service you all have provided me.
I went in on a Sunday for a sore throat and pressure by my ear. After being examined, I was given a prescription for a sinus infection. The entire process from the time I entered until I left was under one hour. The staff listened to my needs and treated me with kindness.
Everyone from the front desk, the medical assistant and Nurse Practioner treated me kindly and professionally. Way better than the ER if u can aviod it.
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