Reviews
I had horrible experience at this location. I had a rash on my feet. I went to this location on 10/13/2023. The Doctor prescribed a RX. I told her I will go to pick up the RX right away, she assured me it she just sent it. I get to the pharmacy and nothing is there. Meanwhile she calls me asking me again which pharmacy it was! After using the RX the rash got, my rash got much worst and I was allergic to the medication. This is even though I had told the doctor which RX I was allergic to. So I go back again on 10/16/2023 telling them that I am allergic to the RX the Doctor given me and I wanted a different RX to be sent to the pharmacy. They told me I had to reregister and go through the whole process as new patient again! I had no choice and therefore went to the whole process yet again so they can bill the insurance one more time for their mistake! After the Doctor was done he told me he will send the RX again to the pharmacy. Once again I go to the pharmacy to pick up the RX and they told me there was nothing sent by the Doctor. I called them dozens of time and left messages and there is no response! This is not acceptable at all.
Terrible service I called before going to make sure they can take my husband. We make sure we got there 45 minutes before closing time due to unexpected injury and they would not take us. They stated that they were overbooked. How can an urgent care place where you go when you are injured reject you because they are overbooked and there was no one in the waiting area. They just in 45 minutes. That is not right that’s not how you treat patients worse urgent care please do not go there unless you wanna be rejected!
Don’t go to this urgent care location in particular! Usually Northwell Health urgent care places are quick and see patients on time or close to it if they make an appointment, but this location is NOT like that! My mother made an appointment for 10:30AM and they didn’t see her until almost 1PM!!! That is ridiculous! She went to this location because she was feeling awful and it was close by to the house, from now on we’ll drive a bit further to another Northwell Health location where they understand people don’t want to sit around in a waiting room all day when they’re not feeling well. For that, we could’ve gone to the emergency room!
Great location Great Neck/ ample parking. Easy sign in and friendly staff. My GO-To place for my urgent medical needs - and Rite -Aid is just next door. Thanks for the great service. Keep it up. Cheers.
I have an oncology nurse practitioner in Westchester. I live near Northwell urgent care. I tested positive for Covid at my home. Went I arrived there, I got immediate care. Everyone was compassionate, loving, and professional. The PA was excellent, concise, retested me and prescribed medication for me. I am very very grateful that I can go to this urgent care and get really good care.
Had no difficulty getting an appointment. The staff was very friendly and helpful.Everything-exceptionally clean. But the best part was the obvious expertise of DNP Danielle Vilsaint. Dr. Vilsaint is knowledgeable, gentle, and patient.
Went to Northwell Urgent Care Great Neck 9/11/2023 Asked for my urine to be label with my name on it,was prescribed antibiotics but specimen for culture was not found in Northwell lab.as of today 9/14/2023,probably unlabeled.
The good: My dad was taken promptly and the facility was clean. Medical care was adequate for the complaints. The bad: Dr. Park was very rude. My dad has mild to moderate dementia and I was adding to his complaints, since he omitted one of import. The doctor told me to stop talking and let my father answer. Well, if he wasn't forgetful, I wouldn't need to help him out. A doctor should never tell a family member to stop talking. The facility was convenient, but I'm not sure we would return.
I am so disappointed with the care that I received back in October 2022. I was misdiagnosed with a cold, and I actually had an infection which I went back for the following day and they wanted to charge me a second co-pay, which I have been disputing for several months. The whole situation is so disappointing and not people friendly. It seems to lack moral and ethical values as well.
Rude: the front desk lady is rude. We said we were there to schedule a test. She ignored us and went away ... then came back, self talking ... went away ... then back again. I repeat my reason to be there, she said they're fully booked for the day. "What about tomorrow?" I asked. "Schedule on line." She pointed to the sign. I got on line and only today 12.26 and tomorrow are clickable BUT NO openings. Thank you. Happy New Year 2022.
