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Reviews, get directions and information for Northwest Bank

Northwest Bank
"For 120 years, people have come to Northwest with dreams and ambitions. Sometimes, the solutions aren't so obvious or easy. Sometimes, we have to work a little harder to find the best answer and achieve success. At Northwest, we're passionate about helping people. Connecting them with the right products and services to reach their financial goals, whether they come to us to bank, borrow, invest or plan. With locations in Pennsylvania, Ohio, New York and Indiana, we take pride in our work and care about others. Because when they succeed, we succeed."
Address: 375 Essjay Rd Ste 102, Williamsville 14221
Phone: +17168542265
State: NY
City: Williamsville
Street Number: 375 Essjay Rd Ste 102
Zip Code: 14221
categories: bank


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Reviews
The in-person staff are great people. However, if you told me that the customer service for Northwest had a secret employee who actively made my experience with them as difficult as possible, I wouldn't be surprised in any way. Forced password changes constantly. Loses contact with my venmo somehow so I can't send money. Mobile deposits will fail for terrible reasons such as "a corner of the paper was out of the shot." I've had to use an LED Headlamp to illuminate checks to successfully deposit because their mobile deposit camera control and brightness are utter garbage. The mobile app is trash to the point that I use the desktop website on mobile instead. Their debit cards are flimsy and don't even have tap to pay last time I got one. If you need a decent bank, enlist in the Army and get Navy Federal. You'll have FAR less hassle than you would with Northwest.
Mobile banking does not work. Now they want a $3.00 "paper statement fee" for EACH account for every month they send you a paper statement...no mention of it in secure message portal...then I go to check the "Statements" tab to update my communication preferences and get an Authentication Error on the mobile app and the site. Northwest is awful. Do yourself a favor and go to M&T
Worst customer service. I cant get my business account switched over fast enough. Sneaky lying employees and assistant manager. Looking for a bank for your small business, avoid Northwest. Its as if your business means nothing to these people.
This bank has been amazing for me and my company. Always going beyond what other banks would do. Gretchen will make sure you are taken care of to the fullest as she does for me.
Northwest bank is just terrible. Nothing wrong with this location, but just avoid Northwest altogether. They do the absolute minimum to run a company.
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