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O'Charley's

  1. Indianapolis
  2. Indianapolis Restaurant
  3. Indianapolis Bar

Reviews, get directions and information for O'Charley's

O'Charley's

Description

Join us for brunch, lunch or dinner. Kick things off with our signature appetizers and salads, create your own perfect lunch, enjoy a Classic Combo for dinner, or go all out with our Butcher's Cut Steaks, bold twists on pasta or fresh seafood. Visit our Facebook page for special deals: Facebook.com/ocharleysfans.



"For guests looking for the simple things in life, we're showing our guests the quality time together that only O'Charley's offers and the big, homestyle meals that make the moment too. From comfort food cravings to rich desserts to cocktails guests love most. From special celebrations to celebrating a chance to come together. We'll encourage our guests to indulge in something sweet, and then indulge in a moment shared together - with us, at home, or with friends and family. When it's O'Charley's, you'll know that every meal is made for the moment."
Address: 6111 N Keystone Ave, Indianapolis 46220
Phone: (317) 254-8238
State: IN
City: Indianapolis
Street Number: 6111 N Keystone Ave
Zip Code: 46220
categories: american restaurant


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Reviews
This restaurant is struggling. The good: We were seated pretty quickly, our server was very friendly and did a decent job, the prices were reasonable and portion sizes sufficient. The bad: they are understaffed. When we left there was a long line of people waiting to be seated. Getting our food and refills took a while. The decor is out-dated, the menu options are uninspiring My fried chicken salad was pretty boring. The ugly: the place is filthy, supplies silverware & napkins, cleaning supplies are sitting out in the open. The glass partitions are covered in fingerprints. I am doubtful they could keep this place looking decent with the small staff who looked very busy, so I don't blame them. I think they need to shut down and figure out a better way to operate. I hate to give such a lousy review because the servers are doing their best, but we will not return to this restaurant. I do not recommend dining here.
Do NOT take your in-laws here. This restaurant looks like it is about to close. There were messy tables, and many people were waiting to be seated without a hostess showing up to seat them for a long time. Fingerprints were everywhere. The hostess station was beat up and messy. I know because I was seated and had to look at it and the long line of customers that no one was seating. We showed up before the lunch rush, so we were seated right away, but the service was slow. It is pretty obvious they are understaffed. Our waitress was actually pretty awesome, but she was terribly overworked. i cannot fault her for being slow with my drink, ketchup, etc... because I can see she was constantly busy. The food was OK. If i just picked up the food or had it delivered, I would have rated it higher. But the overall experience was disappointing.
My son and I ate lunch today and it was by far our worst experience at O'Charleys we've ever had since we've been dining at O'Charleys. Katie was our server and she's usually great, I think today she must've been overwhelmed, for most of the time, we thought she was the only server on the floor, we had to get up and get our own side plates and silverware, my salad was less than adequate in size to what it normally is, the lettuce was brown and wilted, the cheese wedges were under cooked. The side of rice for one of entrées was slimy and tasted horrible, they did replace that side, I never got a refill. The Manager Jay, super nice and always friendly stopped by, we were constantly dodging gnats, so gross. I never saw a Bartender. Although they adjusted our bill by taking my salad off, it was an unacceptable experience, money wasted and we definitely won't be back.
Update: the manager reached out to me and invited us back. We went for lunch over the weekend and the food was so much better. Great servers and good management at this location! Although the server was wonderful, the food was terrible. All of our sides were cold fries, smashed potatoes, and my smashed potatoes were stiff and crusty, as if they had been plated up for 20 minutes. My grilled BBQ pork chops were pale and has sauce slopped on top. When we turned the chop over there was breading on the other side, making it clear that someone had scraped the coating off a breaded chop and tried to pass it off as grilled. My son's seafood combo platter was cold and rubbery. My husband's steak was well done he ordered medium rare. The only thing that tasted and looked as it should was the appetizer spinach and artichoke dip. Our server did a good job, considering she had to cover the bar and a large section, but she was not the one that brought out our food, so did not know how foul it was.
Food was good. Server was awesome. Only complaint was that it took a little to long to receive our food, and when we did, some of our food was a little over cooked. All in all, it was a great experience!
Service was really slow and we went after the lunch hour rush. Food was good, but not the best O'Charley's experience. The one in Avon is much better. My glass was dirty on the inside looked like mayo as if it hadn't been thoroughly cleaned. Slow to get refills/clean cup, but the server gave us 2 baskets of rolls.Food: 4/5
So incredibly and painfully slow. More than enough time to write this review. 45 minutes in my soup never showed up so just going to give up on that, I'd hate to complicate things and extend the time plus server was absent that entire time. After an hour had to ask what's going on and was told my food is coming they just checked. 5 minutes later still no food. Restaurant has barely anybody in it so that isn't it either.
Ive been going to this O'Charlie's for years and supported them through many struggles during C19. Had a $19 salmon meal tonight and my baked potato was warm at best and was hard as a rock. I told waitress that I'd like a hot one, she brought out another like I just tried to eat. warm at best. I know spuds and both of these were reheated probably from last night. The broccoli was crunchy. I just had oral surgery last week and need softish food. The salmon was excellent, but at $19 for a meal... I got salmon.
Tia, waitress I had, deserves at the very minimum, a $20 gas/gift card, should be 2 gift cards if not just a $50 gift card. Tia made my lunch time so nice and enjoyable when I visited on Monday November 28thThis lady was on the ball! Made sure my drink didn't get below half a glass, was able to answer questions, had a wonderful attitude, she was warm and welcoming, very personable yet still professional. Will definately be coming back here for lunch much sooner than later! Kid-friendliness: Didn't have kids with me this visit, but probably will next visit. Atmosphere was warm and welcoming, Parking: Looked to have a big lot to fit many many several car's Wheelchair accessibility: Has handicap parking spots, room for a wheelchair to maneuver around the restaurant, and handicap accommodated restrooms.
Poor customer service and the manager just walked off when I said I didn't want them to make me a new steak and we'll just pay for the one I got and take it home you cook it myself for later. Was going to get dessert but since I did not want them to fix my steak they just gave us our check like get out of here without asking us if we wanted dessert. Will not return!
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