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Oak Hill Post Office

  1. Austin
  2. Oak Hill Post Office
  3. Oaks Post Office

Reviews, get directions and information for Oak Hill Post Office

Oak Hill Post Office
"Visit your local Post Office™ at 6104 Old Fredericksburg Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 6104 Old Fredericksburg Rd, Austin 78749
Phone: (512) 892-2794
State: TX
City: Austin
Street Number: 6104 Old Fredericksburg Rd
Zip Code: 78749
categories: post office


Opening Hours

Monday: 08:30 - 17:30
Tuesday: 08:30 - 17:30
Wednesday: 08:30 - 17:30
Thursday: 08:30 - 17:30
Friday: 08:30 - 17:30
Saturday: 09:00 - 14:00

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Reviews
Probably the most pleasant experience I ever experienced at any USPS office I've been too. Donna helped our fam of 4 today for getting passports and pictures and was so helpful and kind. From hearing every else around the other staff seemed to be just as helpful and kind.
They REFUSED to give me back MY ITEMS after realizing I misplaced my CC. I was mailing a very expensive jacket to a buyer and when I stepped up to the register to pay for shipping, I realized I had lost my credit card. They saw exactly what I placed in that package. Instead of them giving me back my jacket so that I could go look for my credit card they refused. They WOULD NOT provide proof that they were holding my item, nor would they give it back until I processed payment for shipping. HOW COULD I PAY FOR SOMETHING I DONT HAVE FUNDS FOR. CANCEL MY ORDER AND RETURN MY ITEM SO THAT I COULD GO GET A FORM OF PAYMENT. NEVER AGAIN WILL I USE USPS for any of my retail transactions. #Abunchofshadycharacters
This location employs workers that are nothing short of incompetent and shady. A package of mine with heirlooms from a recently passed family member were marked as delivered to front door on 3/30 which is impossible because I was home all day and have a security camera showing no one except an Amazon driver delivered anything to my apartment. I filed a missing package claim and did not hear anything from Lisa Maxwell after her initial "we received your claim and will investigate" email. I sent an email on 4/4 and received a voicemail from Lisa after hours, so I couldn't call back. She stated that she checked the "geolocation" of when the tracking number was scanned as delivered and that it was "delivered to the correct area" which means absolutely nothing because I live in an apartment complex. That package could have been delivered to an entirely different building, so she truly did not investigate. I live in a gated community that does not have any issues with porch pirates, so it couldn't have been stolen, and I received Amazon packages that day no problem. My dogs bark if my neighbors so much as open their front door, so a 13 pound package getting delivered would absolutely have set them off but recall: I have a security camera which shows no evidence of a USPS worker coming to my door. In her voicemail, Lisa suggested I "file a claim" despite my having told her the items are family heirlooms which are literally irreplaceable. Today I have called this location 27 times and not a single call has been answered. I will continue calling until someone answers the phone since they refuse to answer my emails and instead call me after hours and leave a voicemail. Considering the fact that some of my attempts to call this location were met with a busy signal rather than ringing, it is hard not to speculate that my calls are being intentionally avoided.
Donna helped us today to renew our kids passports. She was absolutely wonderful. An experience I've been dreading for months went smoothly and we met such a nice person. Thank you, Donna. You were so sweet with our family and it was so nice to work with you. Many blessings
Disorganized and inept beyond belief. Been trying to change my address for 4 months now. Submitted multiple Change-of-address forms. None of them got processed by the 'system'. A lot of my mail was lost in the interim. Bill payers keep reverting back to a PO Box which no longer exists. It has been unnerving to be on a roller-coaster for this long. On the bright side, employees are mostly polite. They have been directed to keep the lines moving, so they can be abrupt & rude as well. In other words, Revenue, not customer service is the bottom line.
Don't depend on this office to actually pay attention to requests. They'll lie and say the package is delivered when it's nowhere to be seen. The tracking number says delivered at the mailbox when the email from my delivery request says the package was delivered at my doorstep. Ridiculous
Adnan was extremely hospitable and knowledgeable about my passport renewal today and stayed late to check it and send it out. I am really grateful. Thank you, Adnan. Greatly appreciated
When I went today, everyone was so patient and good spirited. So friendly and helpful. Wishing everyone Merry Christmas and just in the best moods. It was very welcoming. I know they're a busy location, but you couldn't tell they were very efficient! I actually didn't have everything I needed for my paperwork for my passport and they were very helpful and accommodating. Thank you for your hard work everyone! Happy holidays to you all.
Most experiences with USPS aren't glamorous in the first place, and I can't get any location to ever answer the phone. However, I do want to acknowledge that the Oak Hill USPS location has amazing and caring staff that is not typical of federal employees. I had a great experience being accommodated by the passport station and also have positive experiences consistently with the mail staff.
2 out of the last 3 deliveries my package is stuck in a parcel that the key that does not work. Tried to call 9 times and phone just hangs up. Now, I have to find a way to go to the post office so I can complain. All I want is the package I ordered.
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