OakMed Family Health Team

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About

Family Health Team in Oakville with a mission to provide comprehensive healthcare to our patients with a focus on quality, innovation and empowerment.

Description

Please be advised this site is not to be used for medical advice, or therapeutic support. Please be advised that this website is checked intermittently and therein, will not necessarily have immediate responses to postings or messages. Please be advised this is a public forum, therefore likes, comments, posts, shares will not be confidential. Please use a pseudonym for your facebook account if you feel you would like to maintain privacy. Please make an appointment with OakMed Family Health Team members for any of your medical needs.

Mission

To provide excellent comprehensive healthcare to our patients with a focus on quality, innovation and empowerment

Address: 231 Oak Park Blvd., Suite 110, Oakville L6H 7S8

Phone: 9059015111

Website

Email: ac.demkao@ofni

State: ON

City: Oakville

Street Number: 231 Oak Park Blvd., Suite 110

Zip Code: L6H 7S8

categories: mental health service, family doctor

Opening Hours

Monday: 09:00 - 20:00
Tuesday: 09:00 - 20:00
Wednesday: 09:00 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 17:00
Saturday: 10:00 - 13:00

Reviews

My family was patience sense my kids was baby’s and because my sons didn’t go to doctors and now they need to see their doctor they can’t like if my kids don’t exist anymore why don’t doctors care anymore about their patience’s. And the recipient was rude too. I ask to see my doctor and she said I can’t. I got referred to the office manager left a message and they never called back people only works for money they don’t care about people anymore. There was one good doctor I knew that would do anything for his patience. I wish he was still around..I’m not saying my doctor is not a good doctor.

I have been a patient of Dr. Gill's for over 10 years and I have had nothing but overly positive experiences with her. She is intelligent, compassionate, thorough, and trustworthy.

Doctor is great when you can actually get him. Administration messed up appointments,rude and lacking in empathy. Will be looking for a new Dr due to this.

My wife has been going to OakMed for over 10 years.. She loves Dr Ali  doctor for 3 years now  and her assistant Nancy and the nurse Jody too. They’re so pleasant and amazing to deal with and have helped in so many ways.  Dr Ali is the best, makes the time even if it puts her behind to focus and help you.

Been a patient for almost 10 years, have had nothing but good experiences with my Doctor, who has since left. That’s where the good reviews end. The nurse practitioner there is absolutely USELESS. Not to mention, when I called about asking to find a new doctor, they said, “sorry I can’t help you”… What are you there for??

I’ve never had a problem with my doctor or the staff once I’m in the clinic. However, I’m currently on hold and it’s been over 25 mins that’s not the annoying part. What’s shocking is that someone answered the phone just to put me back on hold? Where’s the logic? I stated I just wanted to book an appointment, which is a discussion that lasts less than 5 minutes, yet they put me back on hold. Is this a joke?

Dr.Castura is great. She always listens to my health concerns and doesn't brush me off. Shes a wonderful doctor and hands down the best doctor i've ever had. Scheduling an appointment and trying to see your doctor or any doctor is near impossible. I had to book an appointment 5-6 weeks in advance before. 9 times out of 10 I have to wait minimum 3 weeks to see her. I can never take lunch off for a visit because it usually takes more than an hour.  When your health is in question it's a little ridiculous to be forced to wait so long.

Dr Aggarwaal and his team is amazing. Even though I’ve been with them for 3 years, this year with covid was the best.I’m overwhelmed. My son broke his foot and this clinic took care of us like angels. Dr Aggarwaal was on a break and still managed to respond to all my messages. He personally called to explain what to do till I met the ortho. I’m forever grateful to Dr Ali & Poonam for attending to my son at odd hours. Nancy, the receptionist, adjusted my son whenever I called and kept calling me back and forth with Dr Aggarwaal’s response to my questions. They’re the absolute best team when you desperately need help. Thank you for everything!!!!

The Doctors and Nurse practitioners are great at this clinic but the staff who answer calls and take apppointments need a lesson in customer service.  I understand you people must deal with a lot of morons and hypochondriacs, but that by no means justifies your impatience and complete lack of empathy.  I called first thing this morning to book an appointment to have a bandage replaced on a fairly severe wound see image and judge for yourself on my hand. I spent last night in the ER and the doctor at the hospital advised that I have the initial bandage change done after 48 hours by my family doctor. Unfortunately, this would be around 6PM on Saturday.  I called Oak Med first thing Friday morning and waited almost 15 minutes on hold before my first call was finally answered. The lady with whom I spoke only told me that there was no care available at this time. Thinking I was out of luck I hung up after telling her I would have to go to a walk-in clinic. I later learned that there was actually some urgent care availability on Saturday from 10 - 1PM.  I had to figure this out on my own by google search.  My doctor's office has been quite vocal about having us not go to any walk-in clinic in favour of their 'urgent care' services. You'd think if this were really the case the 1PM option would have at least been mentioned to me - but no. When I asked about this she said 'you asked for an appointment around 5 or 6PM and I told you that there is no urgent care available at that time'.  I then called back about an hour later and waited over 45 minutes on hold before I stopped hearing the hold music. During this time, I went from caller 4, to caller 1, then back to caller 3, caller 2 and finally caller 1 for a second time before the call abruptly ended.  By my math, one call was answered every 7 minutes. So if you're 4th line, you're waiting about a half hour to simply book your doctor's appointment. This is just a little too long for me.  I called back for a third time and jumped back in the queue as caller 3. Over 15 minutes later my third call was finally answered. After spending almost an hour and a half on hold over the course of three phone calls, I was able to confirm that there is in fact 'urgent care' on Saturdays from 10AM - 1PM but that it was for 'urgent' care only. I was told that I needed to call tomorrow morning to have any chance of getting in on Saturday.  What kind of asinine policy is this?  I explained that my issue was quite urgent and questioned why I simply couldn't book an appointment today Friday for tomorrow. This got me nowhere.  Rather than waiting on hold for a half hour tomorrow I think I'll take my chances at a walk in.  Thanks for nothing Oak Med!

Dr Breen is the family physician for our whole family. She is wonderful, knowledgeable and always takes the time to explain things. She is excellent with my little one. We have recently moved away but still travel the distance just to see her.  Additionally oakmed health is a wonderful clinic with great nurses and receptionists.

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