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Oasis Outdoor

  1. Pineville
  2. Pineville Store
  3. Pineville Furniture Store

Reviews, get directions and information for Oasis Outdoor

Oasis Outdoor

About

Oasis Outdoor is Charlotte, NC's premier outdoor living retailer offering luxury outdoor furniture, pool & spa, grills, and more.

Description

Oasis Pools Plus Outdoor Living Showplace was founded in 1979 in Charlotte, NC and has continued to grow ever since. Outstanding customer service and genuine care for our customers has allowed us to establish and maintain lasting relationships with thousands of families across the Carolinas. Offering High quality outdoor, patio, and wicker furniture along with hot tubs, swimming pools, parts, tools, and accessories, Big Green Egg Grills, Napoleon Gas Grills, and YETI Coolers, we are Charlotte, NC's premier outdoor living retail store. Stop by and let us help you turn your backyard into an oasis.

Address: 11729 Carolina Place Pkwy, Pineville (Caroline du Nord) 28134
Phone: (704) 542-5300
Email: moc.roodtuosisao@namiookm
Parking: Lot
State: NC
City: Pineville
Street Number: 11729 Carolina Place Pkwy
Zip Code: 28134-8819
categories: swimming pool & hot tub service, furniture store


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Reviews
Later this week I went to go test my pool water. When I got there deliha was the one that assisted me. She was very rude to my mother. My mother was talking in Spanish and she was being very racist towards her. She was saying that she did not feel comfortable assisting us and she began to argue with mom and saying that she does not feel comfortable of her speaking Spanish. I feel like this is unacceptable because I feel like costumers should not be treated that way. This was the worst experience that we had at oasis.
Great customer service. Quality products and delivery was as promised. We'll definitely be back in the future.
Bought a South Seas Spa at Oasis Outdoor that was delivered about 3 months ago. Sales team was excellent with no pressure and answered our numerous questions graciously. Spa was delivered and set up with no issues at all delivered to backyard, hooked up, filled and initial chemicals added. Since delivery the store has answered all our chemical treatment questions and when I had an issue with the tub sent a tech the very next day. There are lots of hot tub stores around Charlotte but I really recommend Oasis. This store stands behind there product and have their own employees to install and service the tubs instead of sub contacting. Great service all around and super friendly staff. They become Peppermint Forest around the holidays and we were so impressed with the service we bought a Christmas tree from them as well!
Warning - there is a major, dangerous design flaw in Tropitone Kenzo outdoor furniture! On both our loveseat and swivel chair, after only minimal and reasonably gentle use for only a couple of seasons, a bolt holding the seats broke in half, sending sharp metal flying across our porch. Fortunately, the first time it happened, it missed hitting our daughter's face. She could've been severely injured if it had hit her. Oasis was responsive the first time this happened and they worked with Tropitone to replace the loveseat, but with a $150 shipping fee. When the new loveseat eventually arrived, it was apparent Tropitone realized there was a problem because the design had been modified, with extra aluminum support under the bolts. The following season, it happened with my husband in our swivel rocker, the sharp end of a bolt slamming against our porch screen. Note- we are all relatively thin people, so not a weight issue. We contacted Oasis again who informed us Tropitone would replace the chair but was requiring a ridiculous $400 "shipping fee." We could buy an entirely new chair frame for that amount! So, in actuality, Tropitone doesn't truly stand behind its warranty. In our opinion, this furniture with the original design and/or weak bolts should be recalled and at the least, replace broken furniture for no charge to the customer. There is also a very loud, unfixable squeak that developed in our rocker within the first few months of use. Very disappointed.
AMAZING SERVICE! From the day I began shopping for a spa, which was 2 years ago, Oasis employees in Charlotte, NC have been great to work with. The sales representative was informative, friendly and not overly pushy as some other locations were. They delivered the spa timely and even set everything up with a tutorial of spa care. I went back multiple times to ask questions and had water tested to make sure everything was going well and the store employees were still extremely friendly and helpful. I recently had an issue with a part and fortunately it was covered by warranty. They came out to my home within 24 hours and replaced the part free of charge without any hassle at all! I would most definitely recommend Oasis Outdoor to anyone in the market for a pool, spa or anything else they provide outdoor related. Thanks again for the continued great customer service!
Everything was perfect. I purchased a hottub from Oasis outdoor. Extremely knowledgeable staff, very laid back and helpful, not pushy at all. Worked with Mike and Mark, I couldn't have had a better experience. I shopped around a great deal and Oasis was hands down better than anyone else I spoke to in Charlotte, better staff, better prices, better product.
After much research, we purchased a Pelican Bay by Artesian spa 10 years ago. The buying experience was seamless. Mike is very knowledgeable and the store stands behind their sales. Anytime we have had an issue, they are quick to respond, and repairs are done quickly. If you are in the market for a spa, look no more and go to the professionals. You won't be disappointed!
Very nice furniture, very pricey, but then everything is getting that way. Also a very long lead time for delivery, up to 4 months. Very nice sales people to help with your decision, not at all pushy.
We had the most terrible experience at this location. My family was in the market for nice patio furniture- and went into Oasis Pools during their 20% off sale they are a bit pricey at full price earlier in the spring. However, after calling to confirm they had the furniture we wanted the sale was for in-stock items, and they confirmed they had all items in stock, we went in to find that they did NOT have the loveseat in stock and would not order it and honor the sale price. When asked about this, the sales lady actually said to us "Well, obviously you and us are not a good fit, so it's just best if we part ways." I was dumbfounded that she actually said this. She never offered to ask the management what she could do to help us, and she didn't even act a little apologetic that our family wasted an hours drive Two different occasions and were misinformed by her that they had what we needed in stock. She basically let us leave over a $200 discount on a potential $2000 sale without as much as a blink of an eye. I would highly recommend that you use another competitor, such as Home South, who have associates who are helpful and go above and beyond to serve- rather than this location who are snobby and turn away business.
Been here a couple times. The staff are somewhat helpful, though it feels extremely overpriced. EDIT: Appreciate the owners response. If I'm ever int he market, I will stop back and hear more. Thanks for the update.
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